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Last updated on 2024年9月7日

Your client throws a curveball with new design preferences. How do you adjust and keep the project on track?

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In commercial design, flexibility and adaptability are key. Imagine you're deep into a design project when suddenly, your client presents new preferences that differ from the original brief. This scenario can be challenging, but with the right approach, you can navigate these changes without derailing the project. It's essential to assess the new requirements, communicate effectively, and find creative solutions that align with the client's vision while staying within the project's scope and timeline.

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Kumar Sekar

Architectural Manager B.Arch.Msc.Int.Project Mgmt (UK).PMP

1 Embrace Change

When your client introduces new design preferences, it's crucial to remain open-minded. Take this as an opportunity to explore fresh ideas and demonstrate your adaptability as a designer. Begin by understanding the reasons behind the change—perhaps there's a shift in the client's market or a new strategic direction. Engage in a dialogue to clarify these new preferences and how they impact the overall design goals. By embracing change, you can turn potential setbacks into opportunities for innovation.

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Shakeel Akhtar UI/UX Designer (Web and Mobile ) Transforming Emotions into Digital Designs

UI UX designer | UX Research | User Interface Designer | User Experience Design | (UED) | Visual Design | Web Design | App Design | Dashboard Design | UI & Research | Graphic Design | Typography | Color Scheme
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When a client introduces new design preferences mid-project, it’s essential to stay adaptable while maintaining the project’s momentum. First, I would schedule a quick meeting to fully understand the client's new vision and the reasons behind the changes. This ensures that I'm aligned with their updated expectations. Next, I would assess the impact of these changes on the current design, timeline, and budget. If necessary, I would adjust the project plan, including any revisions to deliverables or deadlines, and communicate these updates clearly to the client. By staying flexible and keeping open lines of communication, I can incorporate the new preferences while ensuring the project stays on track and meets the client's evolving needs.

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2 Assess Impact

After understanding the new design preferences, assess how they affect the project's scope, timeline, and budget. Determine if additional resources are needed or if deadlines need to be adjusted. It's important to evaluate the feasibility of incorporating these changes without compromising the quality of your work. If necessary, prioritize the changes and suggest a phased approach to implementation. This assessment will help you maintain control over the project while accommodating your client's evolving needs.

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3 Communicate Clearly

Clear communication is vital in managing your client's expectations and keeping the project on track. Explain the implications of the new preferences on the project, including any potential delays or cost increases. Provide a revised plan that outlines the adjusted scope and timeline. Ensure that all stakeholders understand the changes and agree on the way forward. Transparent communication will help you build trust with your client and foster a collaborative relationship.

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Kumar Sekar

Architectural Manager B.Arch.Msc.Int.Project Mgmt (UK).PMP
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When a client changes design preferences, I’d start by meeting with them to understand the new requirements and reasons. I’d assess the impact on the timeline and budget, then create a plan to make the necessary design changes, ensuring they meet all standards. I’d keep the team informed and update stakeholders regularly. To stay on track, I’d evaluate risks, budget, ensure compliance, and continue with tasks that aren’t affected. After getting client approval for the revised plan, I will record it officially as its a change in scope and contract .I’d closely monitor progress and make adjustments as needed to meet the client’s requirements.

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4 Creative Solutions

Finding creative solutions that balance the client's new preferences with the project's objectives is a testament to your skills as a commercial designer. Brainstorm with your team to generate innovative ideas that can accommodate the changes without straying from the core design principles. Sometimes, a fresh perspective can lead to even better design outcomes. Show your client that you are committed to achieving the best possible result, despite the challenges.

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Kay Diamond

Network Development Ambassador @ Reece USA | Building and Design Industry l NKBA Program Chair TXGCC l experienced Designer and Remodeling Specialist I Design Edge I Founder of “For The Love of Design USA” Network
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Being proactive on all aspects of the job assist in creating a positive experience and many times continuously discussing options to recents the curveball. The once the do arrive it comes with offering pros and cons of the suggestions and best no solution driven to allow the purpose and need for the changes to be satisfied.

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5 Negotiate Terms

If the new preferences significantly alter the project's scope, it may be necessary to renegotiate the terms of your agreement. Approach this negotiation with a solution-oriented mindset, focusing on achieving a win-win outcome. Be open about the need for additional time or resources and propose a fair adjustment to the project's cost if needed. Negotiating terms ensures that both you and your client feel satisfied and respected throughout the design process.

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6 Stay Organized

Keeping the project organized is critical when dealing with unexpected changes. Update all project documentation, including design briefs, schedules, and contracts, to reflect the new direction. Use project management tools to track progress and ensure that everyone involved stays informed. Staying organized will help you manage your workload effectively and prevent any details from slipping through the cracks, ensuring a smooth transition to the updated design plan.

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Your client throws a curveball with new design preferences. How do you adjust and keep the project on track?

1

2

3

4

5

6

1 Embrace Change

2 Assess Impact

3 Communicate Clearly

4 Creative Solutions

5 Negotiate Terms

6 Stay Organized

Commercial Design

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Your client throws a curveball with new design preferences. How do you adjust and keep the project on track?

1

2

3

4

5

6

1 Embrace Change

2 Assess Impact

3 Communicate Clearly

4 Creative Solutions

5 Negotiate Terms

6 Stay Organized

Commercial Design

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