That's something that might happen, especially if you've a bountiful of clients awaiting your dire attention. We had come across problems of similar nature when dealing with consultupIndia where the best decision we made was to hire a CX Manager - Someone entirely responsible for understanding the clients needs and focusing on delivering the ultimate Customer Experience! Having a Customer Experience Expert ensures that ultimately your team can focus on delivering the best work, especially if you've multiple people working on different segments of the project and your CX Expert focusing on understanding the clients requirements/concerns/queries and more, and responding back actively towards it!

Schedule a dedicated meeting to address their concerns and listen actively. Assign a point-of-contact for consistent communication. Share updates regularly, seek feedback, and implement changes promptly to demonstrate commitment.

Meet the client and understand why they feel neglected. It could most likely be because your team does not seem much business potential in the short term. Setup a structured engagement process. The team meets them every fortnight or weekly if needed and you meet them once a month to take stock. And also at the end let the customer subtly know it will help if they can help us increase our share of wallet in the account as team members are measured on the same and we count on their help in this regard.

If a customer feels neglected, it can lead to dissatisfaction and loss of business. Regularly check in with your customers, seek their feedback, and address their concerns promptly. By doing so, you not only build stronger relationships but also foster loyalty and trust. Remember, a happy customer is your best advocate.

To make clients feel valued, I prioritize proactive communication, keeping them updated without them needing to ask. Personalizing interactions is key; I ensure that my approach aligns with their specific needs and preferences. Regularly soliciting feedback not only shows that I value their opinions but also helps tailor our services more effectively. Additionally, I find it helpful to acknowledge milestones in our relationship, such as anniversaries or project completions, and to express gratitude for their business. Implementing these strategies fosters trust and strengthens our partnership, ultimately enhancing client satisfaction and loyalty.