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Last updated on 2024年9月7日

Your client is fed up with connectivity issues. How can you turn their frustration into satisfaction?

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Connectivity issues can be a significant source of frustration for your clients, impacting their productivity and overall satisfaction with their network. As a professional in computer networking, you have the power to transform these challenges into a positive experience by identifying the root causes and implementing effective solutions. This article will guide you through the steps to alleviate your client's connectivity concerns and ensure a smooth, reliable network operation.

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Abdul Malik Mohammed

Senior Network Administrator | Fortinet NSE4, CCVP (CVOICE), CCNA, CCNA Voice & MCSE
Mateus Gomes Vilela

Analista de Infraestrutura de TI | Gerenciamento de Redes | Administra??o de Servidores | NOC

1 Assess Needs

Begin by thoroughly assessing your client's current network setup. Understand the specific connectivity issues they are facing, whether it's slow internet speeds, intermittent disconnections, or complete network failures. Evaluate the network's design, including the hardware being used, such as routers, switches, and cabling. Check for any outdated equipment that may be causing bottlenecks. It's also essential to consider the scale of the network and the number of devices connected. This step is crucial to pinpoint the exact problems and plan for an efficient resolution.

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Mateus Gomes Vilela

Analista de Infraestrutura de TI | Gerenciamento de Redes | Administra??o de Servidores | NOC
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Após a queixa por parte do cliente, é ha de avaliar o projeto da rede como um todo. Comece pelo desenho da rede, veja se nao tem algum ponto de gargalo. é necessário tambem nessa etapa verificar se nao ha necessidade de substitui??o de hardware. Após isso comece um monitoramento da rede, que é uma das formas de se encontrar pontos de falhas.

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2 Network Audit

Conducting a complete network audit is your next move. This involves analyzing the network's performance and identifying any inefficiencies or anomalies that could be contributing to the connectivity issues. Use network monitoring tools to track data flow and spot potential problems like IP conflicts, bandwidth overuse, or unauthorized access attempts. A thorough audit helps in creating a detailed report of the network's health, which is vital for addressing your client's concerns effectively.

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Mateus Gomes Vilela

Analista de Infraestrutura de TI | Gerenciamento de Redes | Administra??o de Servidores | NOC
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Primeira coisa é identificar onde está o gargalo ou o que está afetando a entrega para o cliente. Essa é a hora de usar ferramentas de monitoramento para te auxiliar nessa auditoria. As melhores ferramentas: - Grafana - Zabbix - Prometheus Essas ferramentas sao poderosas quando se fala em monitoramento.

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3 Upgrade Plan

After identifying the weak points in the network, develop a comprehensive upgrade plan. This may involve replacing outdated hardware, updating firmware, or reconfiguring network settings. Prioritize changes that will have the most significant impact on performance and reliability. Provide your client with a clear, itemized list of recommended upgrades and the benefits they can expect. By showing how each change will improve connectivity, you can turn their frustration into anticipation for a more robust network.

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Abdul Malik Mohammed

Senior Network Administrator | Fortinet NSE4, CCVP (CVOICE), CCNA, CCNA Voice & MCSE
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Connectivity difficulties can occur in one of two scenarios: 1 - Local Area Network (LAN). 2 - Wide Area Network (WAN). 1. Using outdated network peripherals such as cables, unmanaged switches, sluggish PCs, etc. In this circumstance, an internal network upgrade is required. 2 - Problem from ISP (Internet Service Provider) because the internet link is unreliable (need to speak with ISP to resolve the link instability), or the internet speed is very low budgetary; if you subscribed to a low internet speed, you must improve the internet speed as necessary.

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4 Implement Solutions

With a plan in place, it's time to implement the solutions. Schedule upgrades during off-peak hours to minimize disruption to your client's operations. Carefully install new hardware and configure network settings according to best practices. Ensure that all changes are documented and that network staff are trained on any new procedures or equipment. By executing this step efficiently, you demonstrate your commitment to resolving your client's issues and boosting their confidence in your services.

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5 Monitor Results

Once upgrades and changes are made, closely monitor the network to ensure that the connectivity issues have been resolved. Use the same monitoring tools from the audit phase to compare the before and after performance metrics. Look for improvements in speed, stability, and user satisfaction. Regular monitoring also allows you to proactively address any new issues that may arise, showing your client that their network is in capable hands.

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Mateus Gomes Vilela

Analista de Infraestrutura de TI | Gerenciamento de Redes | Administra??o de Servidores | NOC
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Após fazer a auditoria, implementar as solu??es, é hora de monitorar os resultados obtidos. Essa parte é importante para fazer aquele ajuste fino de algo que ainda pode estar fora da meta. Aqui voce vai poder coletar dados e exibir ao seu cliente quais foram os resultados obtidos com as melhorias realizadas e garantir que tudo funcione de acordo com a requisi??o do cliente.

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6 Ongoing Support

Offering ongoing support is essential for maintaining a healthy network and a satisfied client. Establish a routine maintenance schedule to prevent future connectivity issues. Provide resources for troubleshooting common problems and set up a help desk or support line for more complex concerns. By ensuring that your client knows help is always available, you solidify their trust in your expertise and dedication to their networking needs.

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Your client is fed up with connectivity issues. How can you turn their frustration into satisfaction?

1

2

3

4

5

6

1 Assess Needs

2 Network Audit

3 Upgrade Plan

4 Implement Solutions

5 Monitor Results

6 Ongoing Support

Computer Networking

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Your client is fed up with connectivity issues. How can you turn their frustration into satisfaction?

1

2

3

4

5

6

1 Assess Needs

2 Network Audit

3 Upgrade Plan

4 Implement Solutions

5 Monitor Results

6 Ongoing Support

Computer Networking

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感谢您的反馈

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