Your client doubts your test results. How do you prove the validity of your software testing?
When a client doubts your test results, it's crucial to demonstrate the robustness and reliability of your software testing process. Here's how you can effectively communicate and prove the validity of your results:
How do you assure your clients about your software testing results? Share your approach.
Your client doubts your test results. How do you prove the validity of your software testing?
When a client doubts your test results, it's crucial to demonstrate the robustness and reliability of your software testing process. Here's how you can effectively communicate and prove the validity of your results:
How do you assure your clients about your software testing results? Share your approach.
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To prove the validity of your software testing, 1)Present clear test documentation which including test cases, test data . 2)Demonstrate thorough coverage, traceability to requirements, and consistency in execution. 3)show evidence like automation logs, html reports 4)verified bug reports. 5)screenshots
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Let’s consider why the client might doubt the test results. It could stem from past experiences where issues arose in production despite testing, or the client hasn’t observed much engagement from the QA team. It could simply also be a matter of the client not being informed about the QA process We know that testing is a structured process that begins with identifying test cases from user stories, and edge cases, assessing the impact on performance, UI/UX, and security issues. A feature is only signed off when all these criteria are met. It’s also crucial to perform integration and regression tests. It’s essential to keep them informed about this process and provide regular updates so they have confidence in the thoroughness of your work.
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When a client challenges the validity of your test results, it resembles engaging with a doubtful child. The key is to provide clear and convincing evidence, just like you would show a child why they can't eat ice cream for breakfast. You need to explain your testing process in simple, easy-to-understand terms, and provide tangible proof of the robustness and reliability of your results. And if all else fails, offer them a lollipop! ??
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i) Provide comprehensive documentation of the testing process, including test plans, test cases, and the testing environment. ii) Present detailed test results, including pass/fail rates, defect logs, and severity levels of any issues found. Clear data can be compelling evidence of the testing process. iii)Reproduce the tests in the client’s environment or provide detailed steps so they can replicate the results. iv)Suggest a third-party review or audit of the testing process. An external perspective can validate the methodology and results. v)Provide reference to industry standards and best practices that were followed during testing, such as ISTQB guidelines or specific frameworks relevant to the project.
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I will prove the validity by presenting them the detailed test reports by explaining the methodology, and providing clear data and also offer them to review the testing process to address any concerns.
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