Your candidate sourcing process is delayed. How do you keep client relationships intact in niche industries?

To maintain client relationships in niche industries during sourcing delays, communicate proactively and transparently about the status of the search. Provide regular updates on progress and the steps being taken to address the delays. Offer alternative solutions or timelines and demonstrate your commitment to finding the right fit. Reinforce your dedication to their unique needs and industry expertise to reassure clients of your capability and reliability.

My clients are aware of the difficulties in niche markets before the search starts! A KPI for cv's is just not reachable when you are looking for such a specific candidate. However, regular daily client updates, providing up to date market comparisons, keeping them in the loop with out of the box searches and targeted headhunts are what we do and hence our client retention rate!

To keep client relationships intact despite delays in the candidate sourcing process, it’s essential to communicate transparently and frequently. Inform clients about the reasons for the delay and provide a revised timeline. Highlight the steps you’re taking to overcome the challenges, such as expanding your search to include additional networks, refining job descriptions to attract more candidates, and considering alternative sourcing strategies. Offer interim solutions like temporary hires or contract workers to meet immediate needs. By demonstrating your commitment to finding the right talent and keeping clients informed, you can maintain their trust and satisfaction even in niche industries.

Open Communication is the key to all long standing relationships. The key is consistent and honest from both sides is essential.

Para manter os relacionamentos com os clientes intactos em setores de nicho, mesmo quando o processo de recrutamento está atrasado, é crucial comunicar-se proativamente e com transparência. Informe os clientes sobre o status do recrutamento e as raz?es para o atraso, apresentando um cronograma atualizado. Demonstre comprometimento ao refor?ar os esfor?os adicionais que est?o sendo feitos para acelerar o processo. Ofere?a solu??es alternativas, como candidatos temporários ou freelancers, enquanto a posi??o permanente n?o é preenchida. Mostre empatia pelas preocupa??es dos clientes e reforce seu compromisso com a qualidade e a satisfa??o. Manter um diálogo aberto e frequente ajudará a preservar a confian?a e a credibilidade com os clientes.

In my RPO experience a 48 hour turnaround from briefing to cv is achievable, but RPO is all about numbers, speed of fill and having a talent pool immediately available. In agency, and niche roles, be honest from the briefing about the challenges to be faced. Encourage discussion about the role and benefits on offer. Keep the client in the loop at all times as to search progression, and maintain the positive relationship!

One thing I have always tapped into is social media. All the recruiters use the same old fusty job boards, and the same "open to work" candidates. Passive candidates can be found on facebook trade groups, and clubs, for example EA's in Canary Wharf have all their own sites, ask nicely to sign up, attend their events, support the charities, and in return they appreciate seeing great hidden opportunities! Getting the first bite of the cherry effectively.

Value-added services (VAS) can be important for businesses because they can help differentiate a company from its competitors and create a loyal customer base. VAS can also enhance the customer experience, increase the value of a purchase, and help customers better understand a product.