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Your business is facing critical ERP performance issues. How can you ensure minimal disruption to operations?

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When your business relies heavily on an Enterprise Resource Planning (ERP) system, any performance issues can lead to significant operational disruptions. An ERP system integrates various functions across your business, including inventory management, accounting, human resources, and customer relations, into a single, unified system. It's crucial to maintain the system's efficiency to ensure smooth business operations. In the face of critical ERP performance issues, you need a clear strategy to address problems without causing major interruptions to your daily workflow.

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Angelo Bortolini ????

SANKHYA | Cloud | Aponta APP | ERP | EIP | BI | PLSQL | TSQL | Infraestrutura | OCI | AWS | GCP
Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer

1 Identify Issues

The first step in tackling ERP performance problems is to identify the specific issues. This involves monitoring system performance metrics and gathering feedback from users to pinpoint where the bottlenecks or errors are occurring. It's important to determine whether the issues are due to hardware limitations, software bugs, network problems, or user errors. Once you have a clear understanding of what's causing the performance issues, you can prioritize which problems to address first based on their impact on your operations.

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Angelo Bortolini ????

SANKHYA | Cloud | Aponta APP | ERP | EIP | BI | PLSQL | TSQL | Infraestrutura | OCI | AWS | GCP
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Os usuários s?o figuras importantes para a solu??o de problemas relacionados ao ERP. Os usuários devem ser treinados para reportar de maneira precisa e detalhada os problemas que ocorrem no dia a dia, fazendo com que o analista que irá analisar o problema consiga ir direto ao ponto, n?o precisando perder tempo para buscar informa??es adicionais.O uso de ferramentas de suporte ajudam os analistas os usuários organizarem e priorizarem a solu??o dos problemas.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
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The best practice is to identify and resolve ERP performance issues with thorough technical and functional testing before the ERP system or any upgrade is deployed. The resolution of issues is much more complicated and disruptive during ERP operations. Software bugs and hardware limitations must be eliminated before ERP go-live for effective, efficient and smooth business operations. The weaknesses of an operational ERP system must not exist or be extremely rare as they demotivate ERP users and other stakeholders.

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2 Consult Experts

Once you've identified the issues, consult with ERP experts or technical support teams. These professionals have the experience and knowledge to diagnose complex problems and recommend solutions. They can provide insights into whether you need a system upgrade, a patch for a software bug, or changes to your network infrastructure. Involving experts early in the process can save you time and ensure that the measures you take are effective and don't inadvertently cause additional problems.

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3 Plan Interventions

After consulting with experts, it's time to plan your interventions. Create a detailed plan that outlines each step needed to resolve the ERP issues. This plan should include timelines, responsibilities, and fallback options in case the initial solution doesn't work as expected. Planning is essential to minimize disruptions; by scheduling interventions during off-peak hours or notifying users in advance of any system downtime, you can reduce the impact on your business operations.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
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Disruptive ERP problems must be urgently solved in the shortest time possible and with the most effective resources. The solutions of non-disruptive ones must be fully tested and documented before planning, organizing, scheduling and deploying them in the production environment without affecting business operations.

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4 Test Solutions

Before implementing any changes on a live system, it's crucial to test the solutions in a controlled environment. This step helps ensure that the proposed fixes won't cause further disruptions once they're applied to your operational ERP system. Testing should be thorough and involve scenarios that mimic real-world use as closely as possible. By identifying any potential problems during testing, you can make necessary adjustments before rolling out the solution across your entire organization.

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5 Communicate Clearly

Clear communication with your team is vital when addressing ERP performance issues. Keep everyone informed about what is happening, why it's happening, and how it may affect their work. Provide regular updates on the progress of resolving the issues and any expected downtime or changes in procedures. Good communication helps manage expectations and reduces frustration among users who might otherwise feel left in the dark about the problems affecting their daily tasks.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
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Effective communication of the resolution of ERP performance issues is important for both IT and business people. IT workforce is well informed of the steps for solving the problems. Other ERP stakeholders have clear expectations of any issue resolution and a better understanding of why, how and when their activities are or can be affected. The related difficulties and inconveniences can thus be lessened.

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6 Monitor Progress

Finally, continuously monitor the progress of any interventions. After implementing a solution, keep an eye on system performance to ensure that the issue has been resolved and that no new problems have arisen as a result. Monitoring also allows you to measure the effectiveness of your interventions and make data-driven decisions for any future adjustments or upgrades. This proactive approach helps maintain high system performance and minimizes operational disruptions over the long term.

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Your business is facing critical ERP performance issues. How can you ensure minimal disruption to operations?

1

2

3

4

5

6

1 Identify Issues

2 Consult Experts

3 Plan Interventions

4 Test Solutions

5 Communicate Clearly

6 Monitor Progress

Enterprise Resource Planning (ERP)

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Your business is facing critical ERP performance issues. How can you ensure minimal disruption to operations?

1

2

3

4

5

6

1 Identify Issues

2 Consult Experts

3 Plan Interventions

4 Test Solutions

5 Communicate Clearly

6 Monitor Progress

Enterprise Resource Planning (ERP)

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