Your administrative staff member resists feedback. How can you turn resistance into growth opportunities?
When an administrative staff member resists feedback, it can be challenging to foster growth and improvement. However, this resistance can be transformed into a positive experience with the right approach. Here's how:
What strategies have worked for you in turning feedback resistance into growth?
Your administrative staff member resists feedback. How can you turn resistance into growth opportunities?
When an administrative staff member resists feedback, it can be challenging to foster growth and improvement. However, this resistance can be transformed into a positive experience with the right approach. Here's how:
What strategies have worked for you in turning feedback resistance into growth?
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To turn resistance into a growth opportunity, approach feedback as a collaborative process. Start by discussing goals and aligning feedback with the team member's personal growth objectives. Use specific examples to clarify your points, and ask open-ended questions to encourage their input. Show appreciation for their strengths while suggesting areas for improvement, and provide actionable steps they can take. Building trust and framing feedback as an opportunity rather than criticism can help them see it as a path to growth rather than something to resist.
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Turning resistance into growth opportunities requires patience and empathy. I faced this early in my career when a staff member resisted feedback, creating tension. By fostering open communication, I understood their perspective, building trust and showing feedback's value. Sharing my own feedback experiences helped demystify the process. Encouraging a growth mindset, I reframed feedback as a learning opportunity, celebrating small achievements. This approach shifted their view, leading them to seek feedback proactively, enhancing both individual performance and team cohesion.
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I would approach the situation with empathy and open communication. First, I’d ensure the feedback is constructive and specific, focusing on areas for improvement. I’d listen to their perspective to understand any concerns, then work together to set clear goals and offer support. By fostering trust and creating a collaborative environment, I believe feedback can become a tool for personal and professional growth.
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What about making it a two directional discussion and ask about what they would need to perform better, how can that be done, who would need to take action, and what concrete results it would bring. Than ask them if its ok that you also give your feedback..
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We need to make our team understand the importance of their own role. The importance of your own feedback, the importance of your work, your opinion. Motivate them to see that there are opportunities for growth. We need to talk about this, and then promote feedback, ending resistance.
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