You want to set performance goals for your team. What data do you need to start?

1 Current performance levels

You need to have a clear picture of how your team is performing right now, based on the metrics that matter for your internet services. For example, you might use data such as uptime, response time, customer satisfaction, security incidents, revenue, or conversions. You can collect this data from various sources, such as analytics tools, surveys, feedback, reports, or logs. You should also compare your team's performance with industry benchmarks or best practices, to identify gaps and opportunities for improvement.

4 SMART criteria

You need to apply the SMART criteria to your performance goals, to make sure they are specific, measurable, achievable, relevant, and time-bound. You can use data from the previous sources, as well as your own judgment and experience, to define the details and parameters of each goal. You should also use data to track and monitor your team's progress and performance, such as dashboards, indicators, or feedback. This data will help you evaluate the effectiveness and efficiency of your performance goals, and adjust them as needed.

5 Team involvement and feedback

You need to involve your team in the process of setting and reviewing their performance goals, to ensure their buy-in and commitment. You can use data from surveys, polls, interviews, or meetings, to solicit their input and feedback on the proposed goals, as well as their challenges and suggestions. You should also use data to recognize and reward your team's achievements and efforts, such as bonuses, praise, or recognition. This data will help you create a culture of collaboration and continuous improvement for your team.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?