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You want to move up in Computer Repair. What communication skills do you need to master?

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Computer repair is not just about fixing hardware and software issues. It also involves interacting with customers, colleagues, and managers in a professional and effective way. If you want to advance your career in computer repair, you need to master some essential communication skills that will help you stand out from the crowd and impress your superiors. Here are some of the most important communication skills for computer repair technicians and how to improve them.

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Jayanna B.

Cybersecurity Analyst Trainer | CISSP | CASP+ | Pentest+ | CySA+ | Security+ | Network+ | A+ | ISC2 Certified in…

1 Listening skills

One of the most vital communication skills for computer repair is listening. You need to listen carefully to what your customers or clients are saying, what problems they are facing, and what solutions they are looking for. Listening will help you understand their needs, expectations, and frustrations, and provide them with the best service possible. Listening will also help you avoid misunderstandings, errors, and complaints, and build trust and rapport with your customers. To improve your listening skills, you should practice active listening, which means paying attention, asking questions, summarizing, and clarifying what you hear.

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Andrew Roper

Information Security Officer
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It is important to keep in mind that, in most situations, you know more than the person you are talking to. So, be mindful of this, listen intently, process what they are saying, and repeat the issue to let them know that you understand the situation.

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2 Technical skills

Another crucial communication skill for computer repair is technical. You need to be able to explain complex technical concepts and procedures in a clear and simple way, without using jargon or acronyms that your customers or colleagues may not understand. Technical communication will help you educate your customers or clients about how to use, maintain, or troubleshoot their devices, and how to prevent future problems. Technical communication will also help you demonstrate your expertise, credibility, and professionalism, and increase your customer satisfaction and loyalty. To improve your technical communication skills, you should practice using plain language, analogies, examples, and visuals to convey your message.

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Andrew Roper

Information Security Officer
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Most people will be amazed that you even know what you know and you'll be a wizard in their eyes. If they compliment your skills, be modest and thankful.

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3 Writing skills

A third important communication skill for computer repair is writing. You need to be able to write clear and concise reports, emails, manuals, or proposals that document your work, communicate your findings, or propose your solutions. Writing will help you keep track of your projects, share your information, or persuade your audience. Writing will also help you showcase your skills, achievements, and value, and boost your reputation and career prospects. To improve your writing skills, you should practice using proper grammar, spelling, punctuation, and formatting, and proofread your work before sending or publishing it.

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Andrew Roper

Information Security Officer
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This is vitally important and I am a stickler for taking the time to compose a message before sending. Maybe I'm a little "old school" but my thought is if it's worth writing down then it's worth spending some time on composition, grammar, and spelling. You are a professional and your emails, texts, memos, and letters should always reflect that.

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4 Interpersonal skills

A fourth essential communication skill for computer repair is interpersonal. You need to be able to communicate respectfully, politely, and empathetically with your customers, colleagues, and managers, regardless of their background, personality, or mood. Interpersonal communication will help you establish and maintain positive relationships, work effectively in teams, or deal with conflicts or complaints. Interpersonal communication will also help you express your opinions, feedback, or suggestions, and negotiate your terms or expectations. To improve your interpersonal communication skills, you should practice using appropriate tone, body language, and eye contact, and listening to others' perspectives.

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Jayanna B.

Cybersecurity Analyst Trainer | CISSP | CASP+ | Pentest+ | CySA+ | Security+ | Network+ | A+ | ISC2 Certified in Cybersecurity (CC) | Air Force Veteran | UC Berkeley Graduate Student
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Mastering the art of professionalism in explaining technical concepts to non-technical people is crucial in computer repair, especially when honing your interpersonal skills. It involves communicating complex ideas in a respectful, polite, and empathetic manner, catering to the diverse backgrounds, personalities, and emotional states of your audience. Effective interpersonal communication fosters the establishment of strong, positive relationships, enhances teamwork, and aids in navigating conflicts or addressing complaints gracefully.

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Nizel Adams

Global IT Solutions Expert | Tech Evangelist | Keynote Speaker | Consultant | Reviewer | You have problems, I have answers
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This is a thing a lot of IT professionals overlook. Customer service and interacting with co-workers is a huge part of the job. Your soft skills easily determine your career success as well. This is why on certain IT certification exams there's going to be a trend towards highlighting soft skills and having a bit more focused testing towards that area in-order to ingrain in future professionals a mindset that contributes to a positive workplace and their own personal success.

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Andrew Roper

Information Security Officer
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It's OK to look people in the eyes when you are talking to them. In fact, it goes a long way in establishing a rapport with your audience. Be confident in yourself. You know what you are talking about. Let your audience know but don't be condescending.

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Floyd Clinton Te

Associate Security Analyst at The Missing Link | Tech Enthusiast & Agile Advocate | Continuous Learner
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It's good to know how to translate technical jargon/terms to a language that even a non-technical person can understand. If my technical skills were a 9/10 but my communication skills were a 4/10, I'd still be rated a 4/10 overall. Communication is such an underrated skill along with active listening. Wherever possible, simplicity guarantees the greatest levels of user acceptance and interaction.

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5 Presentation skills

A fifth key communication skill for computer repair is presentation. You need to be able to present your work, ideas, or solutions in a confident and engaging way, using verbal and non-verbal techniques, to your customers, colleagues, or managers. Presentation communication will help you showcase your work, persuade your audience, or win new business. Presentation communication will also help you improve your public speaking, leadership, and creativity skills, and enhance your personal and professional image. To improve your presentation communication skills, you should practice using a clear structure, relevant content, and visual aids, and rehearse your speech before delivering it.

Communication skills are essential for computer repair technicians who want to move up in their field. By mastering these skills, you will be able to provide better service, demonstrate your value, and advance your career in computer repair.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You want to move up in Computer Repair. What communication skills do you need to master?

1

2

3

4

5

6

1 Listening skills

2 Technical skills

3 Writing skills

4 Interpersonal skills

5 Presentation skills

6 Here’s what else to consider

Computer Repair

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You want to move up in Computer Repair. What communication skills do you need to master?

1

2

3

4

5

6

1 Listening skills

2 Technical skills

3 Writing skills

4 Interpersonal skills

5 Presentation skills

6 Here’s what else to consider

Computer Repair

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