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You want to create a high-performing team. How can you develop their emotional intelligence?

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Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, especially in challenging situations. EI is crucial for building a high-performing team, as it can improve communication, collaboration, motivation, and conflict resolution. Here are some ways you can develop your team's EI and boost their performance.

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Manuel Weber

Gesch?ftsführer | Deutschland braucht Führungspers?nlichkeiten, wir entwickeln sie ?? "Die Führungskr?fte Veredler"
Lakshmi Narayana Chintalapati

Human Resource Consultant: Human Resource Management, Training & Development, Organizational Development, Learning &…
Joseney Vitorino

Seguran?a do Trabalho I Gest?o do SAT l Preven??o de Acidentes l Gest?o de SMS I Opera??es Submarinas l Apaixonado…

1 Assess your team's EI

The first step to developing your team's EI is to assess their current level of emotional awareness and regulation. You can use various tools, such as self-assessments, feedback surveys, or 360-degree reviews, to measure how your team members perceive and express their emotions, how they relate to others, and how they cope with stress and adversity. Based on the results, you can identify the strengths and weaknesses of your team's EI and set specific goals for improvement.

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Manuel Weber

Gesch?ftsführer | Deutschland braucht Führungspers?nlichkeiten, wir entwickeln sie ?? "Die Führungskr?fte Veredler"
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Die effektivsten Methoden zur Ermittlung der emotionalen Intelligenz (EI) in einem Team sind vier Punkte: 1. Selbsteinsch?tzungen der Mitarbeiter 2. 360-Grad-Feedback 3. Verhaltensbeobachtungen 4. Einzelinterviews Selbsteinsch?tzungen erlauben den Teammitgliedern, ihre eigene EI zu bewerten, w?hrend 360-Grad-Feedback eine vielseitige Perspektive bietet. Verhaltensbeobachtungen erm?glichen Einblicke in das Verhalten der Teammitglieder in verschiedenen Situationen und die Einzelinterviews geben einen tieferen Einblick in die Gedanken. Diese Methoden helfen, St?rken und Entwicklungsbereiche zu identifizieren und gezielte Entwicklungsma?nahmen festzulegen.

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Lakshmi Narayana Chintalapati

Human Resource Consultant: Human Resource Management, Training & Development, Organizational Development, Learning & Leadership Development, Employee & Labor Laws
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I suggest that you do not tear the person's capability into pieces everytime a job is on hand. You must have some past experience to depend on. The rest depends on your wtchful-ness, nd meticulous guidance and wtchful-ness. No shortcuts. As you go along this line, you will be more and more acquainted with his perfor- mance. Lakshmi Narayana C.

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Joseney Vitorino

Seguran?a do Trabalho I Gest?o do SAT l Preven??o de Acidentes l Gest?o de SMS I Opera??es Submarinas l Apaixonado pelo mercado variável
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Autoconsciência: Dedique tempo para refletir sobre suas emo??es, pensamentos e comportamentos. Esteja consciente das suas rea??es emocionais em diferentes situa??es. Pergunte-se como você se sente, por que você se sente dessa maneira e como isso pode influenciar suas a??es.

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Tonia Ifada

Customer Success & Experience Leader | Administrative & HR Leader
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The first step to developing your team's EI is to assess their current level of emotional awareness and regulation. You can use various tools, such as self-assessments, feedback surveys, or 360-degree reviews, to measure how your team members perceive and express their emotions, how they relate to others, and how they cope with stress and adversity. Based on the results, you can identify the strengths and weaknesses of your team's EI and set specific goals for improvement.

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Monica Serreon

Strategic Leader in Operational Excellence & Project Success | Operations & Marketing Strategy Expert | Advanced Mailchimp Specialist | Dedicated Volunteer Advocate
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Navigating Complexity: In today's success-driven environment, adaptability is crucial. EI empowers teams to expertly navigate constraints and emerge as adept crisis-solving agents. Strategic Integration: Focus on comprehensive training programs for self-awareness, empathy, and communication skills, cultivating a harmonious team skilled in cooperation and conflict resolution. Lead with Influence: Leadership models expected behavior. Displaying emotional intelligence in decision-making and collaborations shapes an authentic, inspiring culture. Results-Driven Impact: Envision an efficient team. EI connects employees on a profound level, silently propelling excellent performance.

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2 Provide training and coaching

The second step to developing your team's EI is to provide them with training and coaching opportunities that can help them enhance their emotional skills. You can design and deliver workshops, webinars, or online courses that cover topics such as emotional vocabulary, empathy, active listening, assertiveness, and emotional regulation. You can also assign mentors, coaches, or peers who can offer guidance, feedback, and support to your team members as they practice their EI skills in real situations.

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Joseney Vitorino

Seguran?a do Trabalho I Gest?o do SAT l Preven??o de Acidentes l Gest?o de SMS I Opera??es Submarinas l Apaixonado pelo mercado variável
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Fornecer treinamento e coaching para desenvolver a inteligência emocional em uma equipe pode ser altamente benéfico para melhorar a colabora??o, a comunica??o e o desempenho geral. Avalie as necessidades da equipe: Antes de iniciar o treinamento e o coaching, é importante entender as necessidades específicas da equipe em rela??o à inteligência emocional. Você pode fazer isso por meio de pesquisas, entrevistas individuais ou observando as intera??es e os desafios enfrentados pelo grupo.

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Sumbo Williams SHRM-SCP, FCIHRM, MNITAD, ACIPM
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Emotional Intelligence (EI) unlocks the secret sauce for creating a high-performing team. One thing i have found helpful is Coaching, as opposed to Dictating. For example, when Mark misses a target, you don’t scold. You ask, “What happened, Mark?” He opens up about personal stress. You co-create a plan. Mark’s back on track, and your team respects your human touch. EI isn’t soft; it’s the rocket fuel for team synergy.

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Bjorn Frederick

Consultoria em Educa??o Corporativa para Empresas Multinacionais | Desenvolvimento de Líderes e Times | Solu??es Educacionais Sob Medida | Mudan?a de Cultura de Lideran?a | Lideran?a Sistêmica e Humanizada
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Sim treinamento e coaching s?o recursos valiosos, mas ainda mais importante é que exista um exercício consciente e formal de IE entre as pessoas da equipe. Discutir de forma oportuna situa??es positivas ou negativas de IE, trazendo sempre para o consciente como nos comportamos uns com os outros.

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Paras Bhardwaj

Lead HRBP @ FCTG | Ex Hero FinCorp | Ex Flipkart | Aligning Talent with Business Success | Driving Organizational Excellence
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1. Offer workshops or seminars focusing on emotional intelligence fundamentals such as self-awareness, self-regulation, empathy, and relationship management. 2. Provide opportunities for experiential learning through role-playing, case studies, and real-life scenarios to reinforce emotional intelligence skills. 3. Foster a culture of continuous growth and feedback, encouraging team members to reflect on their emotions and interactions to enhance their emotional intelligence authentically over time.

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3 Model and reinforce EI behaviors

The third step to developing your team's EI is to model and reinforce the behaviors that you want to see in your team. As a leader, you have a significant influence on your team's emotional climate, so you need to demonstrate EI in your own actions and interactions. You can show your team how to express your emotions appropriately, how to empathize with others, how to give and receive constructive feedback, and how to resolve conflicts effectively. You can also recognize and reward your team members when they display EI behaviors, such as sharing their feelings, listening attentively, collaborating cooperatively, or adapting to changes.

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Manuel Weber

Gesch?ftsführer | Deutschland braucht Führungspers?nlichkeiten, wir entwickeln sie ?? "Die Führungskr?fte Veredler"
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Um die emotionale Intelligenz (EI) deines Teams zu entwickeln, ist es wichtig, dass du als Führungskraft die gewünschten Verhaltensweisen vorlebst und verst?rkst. Zeige deinem Team, wie man Emotionen angemessen ausdrückt, sich in andere hineinversetzt, konstruktives Feedback gibt und Konflikte l?st. Anerkenne und belohne die EI-Verhaltensweisen deiner Teammitglieder, um sie zu ermutigen, diese ebenfalls zu zeigen. Positives Verhalten sollte immer besonders hervorgehoben werden, denn nichts motiviert die Teammitglieder mehr, dieses Verhalten auszubauen. Dabei sollten auch schon kleine Erfolge gefeiert werden, denn dies lenkt den Fokus und die Bedeutung noch mehr auf das Thema.

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Joseney Vitorino

Seguran?a do Trabalho I Gest?o do SAT l Preven??o de Acidentes l Gest?o de SMS I Opera??es Submarinas l Apaixonado pelo mercado variável
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Seja um exemplo - Como líder ou membro da equipe, demonstre comportamentos de inteligência emocional em suas intera??es diárias. Mostre empatia, escuta ativa, autocontrole emocional e respeito pelos outros. Os membros da equipe tendem a se espelhar nas atitudes e a??es do líder, portanto, seja um modelo positivo a ser seguido. Compartilhe histórias e exemplos de situa??es em que a inteligência emocional foi aplicada com sucesso. Isso pode ser feito durante reuni?es de equipe, sess?es de treinamento ou em conversas informais. Esses relatos práticos ajudam a ilustrar como a inteligência emocional pode ser aplicada no ambiente de trabalho e inspiram os membros da equipe a fazer o mesmo.

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Paras Bhardwaj

Lead HRBP @ FCTG | Ex Hero FinCorp | Ex Flipkart | Aligning Talent with Business Success | Driving Organizational Excellence
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For an example : In a high-pressure situation, exhibit composure and empathy, validating each team member's emotions and viewpoints. Subsequently, commend an individual privately for their adept handling of the situation, emphasizing the significance of emotional intelligence in fostering cohesive teamwork and effective problem-solving.

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Bjorn Frederick

Consultoria em Educa??o Corporativa para Empresas Multinacionais | Desenvolvimento de Líderes e Times | Solu??es Educacionais Sob Medida | Mudan?a de Cultura de Lideran?a | Lideran?a Sistêmica e Humanizada
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O que eu acho mais valioso nisso tudo de aumentar a franqueza e a discuss?o consciente da IE é ter mais clareza dos limites de cada um. Todos temos limites e eles s?o contextuais. Com isso naturalmente vai vir a conversa do auto-cuidado, do wellbeing, do respeito próprio. Por exemplo n?o dá para ter IE quando a pessoa pula refei??es ou n?o tem horas de sono suficiente...

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4 Create a supportive and safe environment

The fourth step to developing your team's EI is to create a supportive and safe environment where your team members can feel comfortable and confident to express their emotions and learn from their mistakes. You can foster a culture of trust, respect, and psychological safety by encouraging open and honest communication, by valuing diversity and inclusion, by promoting feedback and learning, and by addressing any issues or conflicts promptly and respectfully. You can also provide your team with resources and tools that can help them manage their stress and well-being, such as wellness programs, flexible schedules, or counseling services.

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Manuel Weber

Gesch?ftsführer | Deutschland braucht Führungspers?nlichkeiten, wir entwickeln sie ?? "Die Führungskr?fte Veredler"
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Um die emotionale Intelligenz deines Teams zu f?rdern, ist es wichtig, ein unterstützendes und sicheres Umfeld zu schaffen. Dies kann durch F?rderung einer offenen und ehrlichen Kommunikation, Wertsch?tzung von Vielfalt und Inklusion, sowie der Bereitstellung von Ressourcen zur Stressbew?ltigung geschehen. Wichtig ist hier, klare Rahmebedingungen zu setzen: - einander ausreden lassen - Verst?ndnis für das Gegenüber aufbauen - St?rken und Schw?chen der Teammitglieder kennen - Auf Augenh?he begegegnen Achte darauf, Konflikte respektvoll anzusprechen und f?rdere ein Klima des Vertrauens und Respekts im Team. Bei Konflikten geht es nie um die Person, sondern um die Sache, beispielsweise die Ziele.

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Joseney Vitorino

Seguran?a do Trabalho I Gest?o do SAT l Preven??o de Acidentes l Gest?o de SMS I Opera??es Submarinas l Apaixonado pelo mercado variável
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Construa confian?a mútua entre os membros da equipe, demonstrando confiabilidade, transparência e cumprindo as promessas. Crie um espa?o onde os membros da equipe se sintam à vontade para expressar seus pensamentos, sentimentos e ideias sem medo de julgamento ou retalia??o. Promova uma cultura de comunica??o aberta e honesta, onde os membros da equipe se sintam encorajados a compartilhar seus pensamentos e sentimentos. Demonstre que as opini?es de todos s?o valorizadas e respeitadas, mesmo que difiram das suas próprias. Desenvolva habilidades de escuta ativa, mostrando interesse genuíno pelo que os outros têm a dizer. Dê aten??o total às pessoas quando estiverem falando, fa?a perguntas para obter maior clareza.

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Bjorn Frederick

Consultoria em Educa??o Corporativa para Empresas Multinacionais | Desenvolvimento de Líderes e Times | Solu??es Educacionais Sob Medida | Mudan?a de Cultura de Lideran?a | Lideran?a Sistêmica e Humanizada
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Para conversa difíceis considero que ferramentas e metodologias contribuem muito para a evolu??o de uma equipe. Saber o momento de ouvir, o momento de falar e o momento de refletir (nem falar e nem ouvir).

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5 Challenge and empower your team

The fifth step to developing your team's EI is to challenge and empower your team to apply their emotional skills in various situations and contexts. You can expose your team to new and diverse experiences, such as working on cross-functional projects, interacting with different stakeholders, or facing complex problems, that can stimulate their emotional growth and learning. You can also empower your team to make decisions, take risks, and innovate, while providing them with autonomy, guidance, and feedback. By doing so, you can help your team develop their EI competencies and confidence, as well as their performance and satisfaction.

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Manuel Weber

Gesch?ftsführer | Deutschland braucht Führungspers?nlichkeiten, wir entwickeln sie ?? "Die Führungskr?fte Veredler"
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Um die emotionale Intelligenz deines Teams weiterzuentwickeln, fordere es heraus und st?rke es. überforderung sorgt für Entwicklung und eine Vertiefung der Zusammenarbeit, denn sie findet au?erhalb der Komfortzone statt. Biete deinem Team neue und vielf?ltige Challenges, wie z.B. die Arbeit an neuen Projekten oder die Bew?ltigung komplexer Probleme, um emotionales Wachstum und Lernen zu f?rdern. Dabei steht immer die Zusammenarbeit und der Austausch im Mittelpunkt. Gib deinem Team die M?glichkeit, Entscheidungen selber zu treffen und Risiken einzugehen, w?hrend du ihnen gleichzeitig Orientierung und Feedback gibst. Dadurch kannst du die EI-Kompetenzen deines Teams st?rken und zu seiner Leistung und Zufriedenheit beitragen.

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Joseney Vitorino

Seguran?a do Trabalho I Gest?o do SAT l Preven??o de Acidentes l Gest?o de SMS I Opera??es Submarinas l Apaixonado pelo mercado variável
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Estabele?a metas desafiadoras, mas alcan?áveis, para sua equipe. Isso estimula o crescimento e incentiva os membros a saírem da zona de conforto. Certifique-se de que as metas sejam claras, mensuráveis e alinhadas com os objetivos da equipe e da organiza??o. Delegue tarefas e responsabilidades aos membros da equipe, dando-lhes autonomia e espa?o para tomar decis?es. Isso demonstra confian?a em suas habilidades e capacidades, além de permitir que eles desenvolvam novas habilidades e assumam maior responsabilidade em seu trabalho. Certifique-se de que sua equipe tenha os recursos necessários para enfrentar os desafios. Isso pode incluir acesso a treinamentos, ferramentas adequadas, informa??es relevantes e suporte técnico.

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6 Monitor and evaluate your team's EI

The final step to developing your team's EI is to monitor and evaluate their progress and results. You can use the same tools that you used to assess your team's EI at the beginning, such as self-assessments, feedback surveys, or 360-degree reviews, to measure how your team's EI has improved over time. You can also track and analyze other indicators of your team's performance, such as productivity, quality, customer satisfaction, or employee engagement, to see how your team's EI has contributed to their outcomes. Based on the data, you can celebrate your team's achievements, identify any gaps or challenges, and adjust your EI development plan accordingly.

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Manuel Weber

Gesch?ftsführer | Deutschland braucht Führungspers?nlichkeiten, wir entwickeln sie ?? "Die Führungskr?fte Veredler"
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Um die emotionale Intelligenz deines Teams weiter zu f?rdern, ist es wichtig, den Fortschritt und die Ergebnisse regelm??ig zu überwachen und zu bewerten. Wichtig: Kontinuit?t ist entscheidend, denn Entwicklung ist systematisierbar. Verwende die gleichen Tools wie in Punkt 1, um zu messen, wie sich die EI deines Teams im Laufe der Zeit entwickelt hat. Achte auf andere Leistungsindikatoren wie Ergebnisse: Produktivit?t, Qualit?t und Kundenzufriedenheit, um zu sehen, wie sich die emotionale Intelligenz auf die Ergebnisse auswirkt. Feiere Erfolge deines Teams, identifiziere Lücken oder Herausforderungen und passe deinen Entwicklungsplan entsprechend an. So tr?gst du dazu bei, dass dein Team kontinuierlich w?chst und erfolgreich ist.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sumbo Williams SHRM-SCP, FCIHRM, MNITAD, ACIPM
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Additionally, Know Your Emotional Triggers. For example, when stress hits, instead of snapping, you take a deep breath. “Okay, team, let’s regroup.” Your calmness ripples through the room. Crisis averted.

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Pengnam chhou

General Manager | Healthcare Management | Project Management | Customer Experience
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Developing emotional intelligence in a team can lead to improved performance, better teamwork, and a more harmonious work environment. Here are some steps to follow to develop emotional intelligence in a high-performance team: 1. Encourage self-awareness 2. Foster empathy 3. Improve communication skills 4. Encourage emotional regulation 5. Build relationship management skills 6. Lead by example 7. Create a supportive environment Remember, developing emotional intelligence is an ongoing process that requires commitment and practice from both the team and its leadership.

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You want to create a high-performing team. How can you develop their emotional intelligence?

1

2

3

4

5

6

7

1 Assess your team's EI

2 Provide training and coaching

3 Model and reinforce EI behaviors

4 Create a supportive and safe environment

5 Challenge and empower your team

6 Monitor and evaluate your team's EI

7 Here’s what else to consider

Workforce Management

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You want to create a high-performing team. How can you develop their emotional intelligence?

1

2

3

4

5

6

7

1 Assess your team's EI

2 Provide training and coaching

3 Model and reinforce EI behaviors

4 Create a supportive and safe environment

5 Challenge and empower your team

6 Monitor and evaluate your team's EI

7 Here’s what else to consider

Workforce Management

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