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You need to communicate quality management goals to your employees. What’s the best way to do it?

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Quality management is the process of ensuring that your products or services meet the expectations and requirements of your customers and stakeholders. It involves planning, implementing, monitoring, and improving the quality of your work processes and outputs. But how do you communicate your quality management goals to your employees, who are the ones who actually deliver the value to your customers? Here are some tips to help you do it effectively.

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Mubashir Ali (LAC, GPMP, CSSGB?)

Driving Operational Excellence & Process Improvements | Global Corporate Quality Leader | Certified Six Sigma…

1 Align with vision and mission

The first step is to make sure that your quality management goals are aligned with your organization's vision and mission. Your vision and mission are the statements that define your purpose, values, and direction. They should guide your quality management goals and help you communicate them to your employees. You can use your vision and mission to explain why quality matters, what benefits it brings, and how it supports your strategic objectives.

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Mubashir Ali (LAC, GPMP, CSSGB?)

Driving Operational Excellence & Process Improvements | Global Corporate Quality Leader | Certified Six Sigma Professional | Google and Microsoft Certified | Consultant & Lead Auditor ISO 9001: 2015
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Connect the dots: Frame quality goals within the broader company vision and mission. How does achieving these goals contribute to the company's overall success? (Joseph M. Juran, quality management pioneer, emphasized the link between quality and customer satisfaction) Shared purpose: Help employees understand how their daily actions contribute to achieving the quality vision. This fosters a sense of shared purpose and motivates ownership.

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2 Define SMART goals

The second step is to define your quality management goals using the SMART criteria. SMART stands for Specific, Measurable, Achievable, Relevant, and Time-bound. These criteria help you set clear, realistic, and meaningful goals that can be tracked and evaluated. You can use the SMART framework to communicate your quality management goals to your employees in a way that they can understand, relate to, and commit to.

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3 Involve your employees

The third step is to involve your employees in the quality management process. You can do this by soliciting their feedback, suggestions, and ideas on how to improve quality. You can also encourage them to participate in quality improvement teams, projects, and activities. By involving your employees, you can foster a culture of quality, enhance their engagement and motivation, and leverage their knowledge and skills.

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Mubashir Ali (LAC, GPMP, CSSGB?)

Driving Operational Excellence & Process Improvements | Global Corporate Quality Leader | Certified Six Sigma Professional | Google and Microsoft Certified | Consultant & Lead Auditor ISO 9001: 2015
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Collaborative approach: Involve employees in the goal-setting process whenever possible. This fosters a sense of ownership and increases their commitment to achieving the goals. (Deming's 14 Points for Management, a cornerstone of quality philosophy, emphasize employee engagement) Two-way communication: Encourage open communication about challenges and concerns. Employees are often on the front lines and have valuable insights for improvement.

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4 Provide training and support

The fourth step is to provide your employees with the necessary training and support to achieve your quality management goals. You can do this by offering them learning opportunities, coaching, mentoring, and feedback. You can also provide them with the tools, resources, and systems that enable them to perform their tasks efficiently and effectively. By providing training and support, you can equip your employees with the competencies and confidence to deliver quality.

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5 Recognize and reward

The fifth step is to recognize and reward your employees for their contributions to your quality management goals. You can do this by acknowledging their efforts, celebrating their achievements, and providing them with incentives and recognition. You can also share their success stories, best practices, and lessons learned with other employees and stakeholders. By recognizing and rewarding your employees, you can reinforce their behavior, boost their morale, and inspire them to continue improving quality.

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6 Review and improve

The sixth step is to review and improve your quality management goals and communication strategies. You can do this by measuring your progress, analyzing your results, and identifying your strengths and weaknesses. You can also solicit feedback from your employees, customers, and stakeholders on how well you are communicating and achieving your quality management goals. By reviewing and improving, you can ensure that your quality management goals are relevant, realistic, and responsive to the changing needs and expectations of your customers and stakeholders.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mubashir Ali (LAC, GPMP, CSSGB?)

Driving Operational Excellence & Process Improvements | Global Corporate Quality Leader | Certified Six Sigma Professional | Google and Microsoft Certified | Consultant & Lead Auditor ISO 9001: 2015
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Leadership commitment: Management's visible commitment to quality is essential for successful implementation. Leaders set the tone and inspire employees to prioritize quality. Communication channels: Utilize a mix of communication channels, including town halls, team meetings, and online platforms, to ensure all employees are well-informed. Transparency: Be transparent about challenges and setbacks. Open communication builds trust and fosters collaboration.

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You need to communicate quality management goals to your employees. What’s the best way to do it?

1

2

3

4

5

6

7

1 Align with vision and mission

2 Define SMART goals

3 Involve your employees

4 Provide training and support

5 Recognize and reward

6 Review and improve

7 Here’s what else to consider

Quality Management

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You need to communicate quality management goals to your employees. What’s the best way to do it?

1

2

3

4

5

6

7

1 Align with vision and mission

2 Define SMART goals

3 Involve your employees

4 Provide training and support

5 Recognize and reward

6 Review and improve

7 Here’s what else to consider

Quality Management

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