You just lost your job in customer service management. How will you stay current on industry trends?

It is an important aspect because it's focus on networking with different people of different mindset that can give you a highly value of ideas sharing the can produce new creativity and innovation that can push the level of customer Services skills

Joining online communities is an excellent way to stay current on industry trends in customer service management. Platforms like LinkedIn groups, Reddit subreddits, Facebook groups, Slack channels, and Quora spaces offer opportunities to interact with experts, share ideas, and stay informed. Additionally, following influential blogs, podcasts, newsletters, and social media accounts focused on customer service topics can provide valuable insights and updates. By actively participating in these communities, you can learn from others, discover new opportunities, and showcase your expertise.

Contact people who are in the same industry. Asking questions and taking notes. Shadowing is a great way to learn as well.

Pursue online course work which is directly from: a) That which you've already done; b) That which you're good at; c) That sphere of customer service you might want to serve in; d) The industry you might want to transition into; or e) The topics which have somehow proven to be deficiencies in the past. When dislocated from a management role, contact the local department of labor. Check to determine what training programs you can take at your convenience. The civil servants have seen it all over the years, attempt to cultivate their auspices. In the meantime, keep reiterating and reinforcing that 'Yes. There is life after (your former firms' name).

Taking online courses is indeed a great way to enhance your customer service management skills and credentials. Platforms like Coursera, Udemy, Skillshare, edX, and Lynda offer a variety of courses covering topics such as customer service strategy, customer experience design, feedback analysis, loyalty, technology, and leadership. Whether free or paid, these courses provide valuable knowledge and certifications to demonstrate your expertise.

When a job fair is in-person, long lines are usually the standard. At a live job fair, you might well run into former employees. Even if affinity with them was not present before the downsizing, you should attempt to keep in touch with them. Utilize them as a resource, yes, but also let them issue a reference, as necessary. Many job fairs are window-dressing public relations affairs. Two which I attended were sincere with mass hiring going on ! It worked. At the time, had to labor my way on up again; but, it leveraged my foot in the door, with continued successes.

Attending webinars and events is indeed a valuable way to stay updated on industry trends and best practices in customer service management. Platforms like Eventbrite, Meetup, Zoom, YouTube, and Facebook Live offer opportunities to participate in online or offline sessions led by experts. Subscribing to newsletters and following social media accounts dedicated to customer service management can help you discover upcoming events. By attending these sessions, you can gain insights, learn new skills, and network with other professionals in the field.

Some older management books speak volumes to the notion that 'what's old is what's new again.' Reading older journal articles, certainly even online, is a treasure trove of ideas which are time-tested. Blake and Mouton, management writers from 60 years ago termed and popularized 'Team Management,' in many corporate circles. Management books such as 'In Search of Excellence' by Peters and Waterman is a standard from 40 years ago. The precepts of customer service management success are very much still with us. Other writers might be Arguyris, Bennis and Lawrence & Lorsch. Received accolades from an NYU professor from grad school days, who hadn't read a better comparison amongst those three authors. No solid formal education ? Fine-Just read !

Reading books and articles is indeed an excellent way to enhance your customer service management skills and knowledge. Platforms like Amazon, Google Books, Google Scholar, Medium, and Harvard Business Review offer a wide range of resources covering various aspects of customer service management, from culture and innovation to psychology and ethics. By delving into these sources, you can deepen your understanding of theories, concepts, and best practices in the field.

Practicing your customer service management skills is crucial for maintaining confidence and competence. You can volunteer for organizations or businesses needing help with customer service or use online tools like Roleplay, Simbound, or Customer Service Training Simulator to simulate scenarios. This hands-on practice allows you to apply your knowledge, receive feedback, and enhance your performance.