Last updated on 2024年8月17日

You have a VIP guest needing tickets to a sold-out event. How will you secure them in time?

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In hospitality management, catering to the needs of VIP guests often entails going above and beyond the usual service expectations. Imagine you are faced with the challenge of securing tickets to a sold-out event for such a guest. This situation calls for quick thinking, resourcefulness, and a touch of ingenuity. It's not just about impressing the guest but also ensuring they have a memorable experience that reflects the high standards of your service. With the right approach, you can turn this daunting task into an opportunity to showcase your commitment to exceptional guest satisfaction.

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Roberto Hernandez Zarate

International Director of Sales at Black Widow Imaging l AdvisorI Strategist/SaaS/Landing International Leader
Federica Salvatori

Aggiungo Stelle alle Top Strutture Alberghiere | Speaker???| Docente | Esperta Revenue di Aperture, Rebranding e…
Nanneth Verzosa

Vice President-hotel and restaurants

1 Network Leverage

Your network is your most valuable asset in situations like these. Reach out to your contacts within the event industry, including promoters, venue managers, and ticketing agents. Explain the urgency and importance of the request. Often, these professionals have access to or know ways to obtain additional tickets, even for sold-out events. They might also have returns or last-minute cancellations that have not been made public yet. Networking is about give-and-take, so remember to express your willingness to reciprocate in the future.

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Roberto Hernandez Zarate

International Director of Sales at Black Widow Imaging l AdvisorI Strategist/SaaS/Landing International Leader
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Normally, when you have a VIP guest, getting tickets to a sold-out event isn’t a problem because you have the financial resources, which is the main thing, and by being proactive and anticipating the needs of that VIP guest.

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Jeric Urbayo

Asst. Hospitality Manager
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Using the right connection. It’s not bad to reach out to the right person. Use your resources. Tap someone’s shoulder to lend you a hand. Explain the need and urgency of the matter. Normally, these professionals have networks that connects you to get what you need.

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Sajid Khan

At
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Rightly mentioned here we can use the network for any vip who need to be assisted in getting the tickets and this is not so hard as you already have contact and network and just need use it in correct time

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Fady Saad

Head Chef, Chef de cuisine , Kitchen Manager , Production & consultant ,Certified Lean Six Sigma Master Black Belt ,Certified Black Belt ,Certified Supply Chain Professional,PMP, Navigating Diets .
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Securing tickets to a sold-out event for a VIP guest can be challenging, but with the right approach, it’s possible when : Contact the Event Organizer or Promoter,Reach Out to Ticket Brokers,Utilize Personal and Professional Networks,Check Secondary Markets,Social Media Appeal,Consider Sponsorships or Partnerships....

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Ahmed Isam

Hotel Operations
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Leverage Personal and Professional Networks by Reach out to contacts within the industry, Social Media and Fan Networks: Sometimes fans who can't attend the event will sell their.

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2 Concierge Services

Professional concierge services specialize in fulfilling such extraordinary requests. Contact a reputable concierge service with a track record of obtaining the unobtainable. They usually have exclusive connections and can often secure tickets to sold-out events through their private networks. While their services come at a premium, the cost is worth it when considering the importance of meeting your VIP guest's needs and maintaining your establishment's reputation for superior service.

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Federica Salvatori

Aggiungo Stelle alle Top Strutture Alberghiere | Speaker???| Docente | Esperta Revenue di Aperture, Rebranding e Posizionamento Lusso | Project Manager FunnelTV | CRME | 20 anni esperienza nell'ospitalità
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When a VIP guest needs an impossible-to-get ticket, this is where a concierge makes the diffetence. A skilled concierge has exclusive access to resources that can secure tickets to sold-out events, even on short notice. By leveraging relationships with event organizers, promoters, and venues, a good concierge can obtain tickets from VIP allocations or through trusted ticket brokers. Their extensive network and expertise ensure that they can deliver what the guest needs, highlighting the value of having a dedicated concierge who can make the impossible possible.

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Ahmed Isam

Hotel Operations
(已编辑)
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Utilize VIP and Corporate Relationships, If the VIP or your organization has corporate. Explore Secondary Markets: While secondary ticket markets like StubHub or SeatGeek

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Nomagugu Mpofu

Travel planner
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Yes utilizing a high-end concierge service that specializes in securing tickets to sold-out events for VIPs is essential. They often have connections or access that isn’t available to the general public.

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3 Scalpers as Last Resort

While not the most ideal or ethical option, ticket scalpers may be a last resort. This route is risky and usually more expensive, but it can be effective when all other avenues have been exhausted. Ensure that you are dealing with a reliable source to avoid counterfeit tickets. Remember that this option should only be considered if all legitimate methods have failed, and always prioritize the safety and experience of your guest.

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4 Venue Collaboration

Sometimes, collaborating directly with the event venue can yield positive results. Venues often hold back a number of tickets for partners, sponsors, or VIPs. By explaining the situation and emphasizing the importance of the guest, you might persuade them to release some of these reserved tickets. Venue managers understand the value of hospitality partnerships and may be willing to assist in order to maintain a good relationship with your establishment.

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Nanneth Verzosa

Vice President-hotel and restaurants
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Check the paid and unpaid tickets.and call the unpaid ticket and informing them that you will be canceling their reservation because it's a first come per serve

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Ahmed Isam

Hotel Operations
(已编辑)
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To work with a Professional Ticket Broker ticket brokers have access to tickets that aren’t, Contact Event Sponsors: Sponsors often receive a block of tickets for promotional.

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Nomagugu Mpofu

Travel planner
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I agree, sometimes, directly appealing to the venue with the significance of the VIP guest might result in them finding an extra ticket.

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Roland Ringwald

Corporate F&B Director
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As a VIP client you have the exclusive support from me without limitation asI have always something on stand by as you have you ready for the unexpected

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5 Social Media Monitoring

Keep an eye on social media platforms where last-minute ticket sales often occur. There are dedicated groups and hashtags where people looking to sell or exchange tickets converge. Monitoring these platforms requires constant vigilance, but it can be a surprisingly effective way to find tickets. Make sure to verify the authenticity of the tickets and the credibility of the seller before proceeding with any transaction.

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Ahmed Isam

Hotel Operations
(已编辑)
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Social Media and Fan Networks will sometimes fans who can't attend the event will sell their, Sponsors often receive a block of tickets for promotional

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Nomagugu Mpofu

Travel planner
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Yes I have discovered that it's useful. Someone within your network might have a spare ticket or know someone who does and this can be the fastest way to get the ticket.

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6 Flexibility and Creativity

Finally, be prepared to think outside the box. If the specific event is impossible to get into, look for alternative but similar events or exclusive experiences that could appeal to your VIP guest. Sometimes, offering an alternative that is equally as exclusive or tailored to the guest's interests can turn a potential letdown into a unique opportunity they'll appreciate.

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Ahmed Isam

Hotel Operations
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Utilize VIP and Corporate Relationships, the VIP or your organization has corporate, we have to have flexibility and creativity to cater the guests interest to potential.

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Nomagugu Mpofu

Travel planner
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Absolutely , if all else fails, I would consider negotiating access to a related private event or meet-and-greet that might offer an alternative but equally valuable experience.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Nomagugu Mpofu

Travel planner
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To further increase my chances of securing a ticket for my VIP guest, I can consider these; 1. Event Sponsorship: Exploring the possibility of sponsoring the event on behalf of my VIP or their company, which could come with perks like complimentary tickets or VIP access. 2. Specialty Agencies: Engaging with agencies that specialize in securing tickets for high-profile individuals might be helpful. They may have the right connections to obtain last-minute tickets. 3. Collaborating with Other VIPs: If there are VIPs attending the event that I know, I can collaborate with them to see if they have extra tickets or can help secure one through their networks.

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You have a VIP guest needing tickets to a sold-out event. How will you secure them in time?

1

2

3

4

5

6

7

1 Network Leverage

2 Concierge Services

3 Scalpers as Last Resort

4 Venue Collaboration

5 Social Media Monitoring

6 Flexibility and Creativity

7 Here’s what else to consider

Hospitality Management

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You have a VIP guest needing tickets to a sold-out event. How will you secure them in time?

1

2

3

4

5

6

7

1 Network Leverage

2 Concierge Services

3 Scalpers as Last Resort

4 Venue Collaboration

5 Social Media Monitoring

6 Flexibility and Creativity

7 Here’s what else to consider

Hospitality Management

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