You have a team with a high volume of customer orders. How do you keep them motivated?

You need to understand your team first if you understand your team then you know few people need attention, few need recognition, few need rewards, few needs appreciation, few need growth.. Then just place the right person to their best performing area. And see the numbers happening.

To keep the team motivated amid high customer orders, I prioritize a positive work environment with regular team-building, recognize achievements, and use CRM tools for streamlined workflows and performance analytics, fostering a sense of purpose and accomplishment.

Tell them to focus on the number of orders they have processed instead of what's left. That way they will realize their contribution to the team. And also, the rewards system always work - the most number of orders processed, and surveys to name a few.

Must have a positive working environment, your employees are your teammates, and teams always share a common goal, that goal needs to be challenging, but attainable. When goals are reached, rewards must be given.

You need to understand your team’s motivation and lead them to success. Learning their strengths allow you to focus on goals and keep them moving in the right direction.

TRAINING IS THE NAME OF THE GAME! Offering training and development is like giving your team a key to unlock their potential. Imagine the boost in confidence and efficiency they'll gain from new skills to tackle customer orders. From online courses to workshops or even cross-training, every opportunity helps them grow professionally and personally. It's about handling the current workload and preparing them for future challenges. Let's invest in their growth; it's an investment in our collective success. Ready to see them shine and take on the world?

Training should always be offered. In my department if you are Spanish you get trained in other jobs in you area. So they can take it easy. The building moto is you don't like your department either quit or transfer to another building or department. We had a time when people went on a month's vacation there was no one to cover there area. So night shift had 4x the work they would have.

To keep a team motivated in a high-volume customer order setting, provide regular recognition and rewards, establish clear goals and expectations, and foster open communication and support. Empower team members with training opportunities, celebrate successes, and cultivate a positive work environment to sustain motivation and productivity.

I find professional development helpful. When the opportunity is given for team members to learn fron training programmes it opens them up to new thoughts and growth. Team members being recognised and appreciated for their hard work and achievements is also another way. Verbal praise, rewards and public acknowledgement makes them feel appreciated for their efforts. Also, members must have clear goals and objectives to meet their expectations. Communication is key.

Offer special bonus and incentives for the experience. Encourage the team to be dedicated. Remind them that it is never a destination it's always a journey.

Keeping a team motivated, especially in a high-volume customer order environment, can be challenging but rewarding. Acknowledge their hard work and dedication regularly. Consider implementing a rewards program for achieving goals or going above and beyond.Ensure they have the necessary resources and tools to perform their job efficiently. This includes adequate training, equipment, and support.Empower your team by giving them autonomy and decision-making authority in their roles.Every team is different, so it's essential to understand your team's unique dynamics and preferences to tailor your approach to their specific needs.

At my employment management asks for feed back. Some managers use the feed back as a weapon to get employees fired. So most employees don't say anything. We have clicks within departments. So you either join one or stay to yourself. It is very easy to become get on someone bad side without realizing it . Then you have 5+ people to deal with.

In my experience I had to approve or deny several Home Equity lines of credit an hour. So how do we do this knowing we are working alongside the AE and the customer. I think communication is key. Helps you get the job done together and hit those goals.

While completing a project build bonds. Give fun titles and laugh. High five ????. Don't be afraid to be silly or make light of the project. Sometimes the best experiences come after a few giggles.

Communication is key. Create opportunities to share stories and challenges, with follow up. Encourage feedback and collaboration, both with8j the team and with other teams. Check communication periodically and find ways to improve it and open it.

CELEBRATING your team's achievements is a GAME-CHANGER. It's about showing them that their hard work doesn't go unnoticed. From bonuses to a simple 'thank you,' every form of recognition fuels their drive and loyalty. Imagine the boost in morale when you acknowledge their efforts through public praise, a surprise gift, or an extra day off. It's these moments that build a motivated, tight-knit team. So, let's make it our mission to celebrate every win, big or small. Are you ready to bring on the cheers?

- Incentivar de forma assertiva e compensadora - Ofertar o melhor que a empresa possa oferecer com igualdade - Ser empático e, se posível, ajuda-los

Include public recognition in emails and meetings, performance based bonuses, promotions and team celebrations, professional development opportunities, extra time off and personalised rewards like gift cards

At the end of each day, create a compliments list to celebrate small wins. Because there will be challenges and complaints with a high volume of orders. also make sure the team members have practices at hand to manage their emotions:discharge stress and tension, manage anger, etc. Often such tools include breathing, moving, breaks, etc

Anonymous employee feedback boxes have been long forgotten, but always valuable. Management needs to be open to feedback, both positive and negative to make necessary improvements, all while ensuring a proper open door policy to allow employees to voice their concerns without fear of repercussions.

Absolutely let people feel like they are involved in decision making processes. When decisions are made based on feedback from an individual or group, make sure that they see that their feedback is being implemented.

Create a habit for feedback. In every meeting, in every interaction. It's so useful. Also create a habit of asking questions and encourage the answers to go into a database so that everyone can see and benefit.

Absolutely take the time to understand the people that work with you. If they believe that you care about them, they'll automatically care back. This synergy creates wanting to do well for each other. That breeds success in whatever you're doing together.

A final way to motivate your team is to show empathy and support. Showing empathy and support means that you understand and care about your team's feelings, needs, and challenges. It also means that you provide them with the resources, guidance, and assistance they need to succeed. You can show empathy and support by listening actively and attentively, expressing gratitude and appreciation, acknowledging their emotions and stress, offering solutions and alternatives, and being flexible and accommodating.

A final way to motivate your team is to show empathy and support. Showing empathy and support means that you understand and care about your team's feelings, needs, and challenges. It also means that you provide them with the resources, guidance, and assistance they need to succeed. You can show empathy and support by listening actively and attentively, expressing gratitude and appreciation, acknowledging their emotions and stress, offering solutions and alternatives, and being flexible and accommodating.

Help them do the job. It's that simple. I have yet to find TLs and OMs in Customer Operations who genuinely have enough work to justify their full-time roles. If you have a team with a high volume of customer orders, consider assisting your agents by sitting down and answering tickets. This will motivate them more than anything else.

Develop meaningful relationships with the people that you work with, you have to have the trust of those you work with to inspire them to achieve the goals of the team.

step one Gather customer feedback . want to understand the effectiveness of customers' feedback makes them not only feel valued but also leaves them feeling positive about your brand ,good customer feedback

Flexibility and work - life balance. Let your work scheduling be flexible, putting the needs of the employees in consideration. By doing this, you are promoting a healthy work - life balance.