Which skills do restaurant managers need to succeed?

1 Culinary skills

One of the core skills that restaurant managers need is culinary skills, which include knowledge of food preparation, presentation, safety, and quality standards. Restaurant managers need to be able to create and update menus, train and supervise kitchen staff, monitor food inventory and costs, and handle any food-related issues or complaints. Culinary skills also involve staying updated on the latest food trends, customer preferences, and dietary requirements, and adapting the menu accordingly. Restaurant managers can enhance their culinary skills by taking courses, reading books and magazines, visiting other restaurants, and experimenting with new recipes and ingredients.

2 Leadership skills

Another essential skill that restaurant managers need is leadership skills, which include the ability to motivate, communicate, delegate, and resolve conflicts among staff members. Restaurant managers need to be able to set clear goals and expectations, provide feedback and recognition, and foster a positive and collaborative work environment. Leadership skills also involve hiring, training, and retaining qualified staff, as well as dealing with any performance or disciplinary issues. Restaurant managers can improve their leadership skills by seeking feedback from their peers and subordinates, attending workshops and seminars, and learning from successful leaders in the industry.

3 Customer service skills

A third key skill that restaurant managers need is customer service skills, which include the ability to interact with customers, handle their requests and complaints, and ensure their satisfaction and loyalty. Restaurant managers need to be able to greet and welcome customers, take and confirm orders, answer questions and provide recommendations, and handle any problems or special needs. Customer service skills also involve collecting and analyzing customer feedback, implementing service improvements, and creating loyalty programs and promotions. Restaurant managers can boost their customer service skills by listening to and empathizing with customers, following up and apologizing for any issues, and rewarding loyal and repeat customers.

4 Financial skills

A fourth vital skill that restaurant managers need is financial skills, which include the ability to manage the budget, revenue, and expenses of the restaurant. Restaurant managers need to be able to plan and forecast sales, track and report financial performance, and optimize costs and profits. Financial skills also involve managing payroll, taxes, invoices, and bills, as well as negotiating with suppliers and vendors. Restaurant managers can develop their financial skills by using accounting software, creating financial reports and dashboards, and consulting with financial experts and advisors.

5 Marketing skills

A fifth important skill that restaurant managers need is marketing skills, which include the ability to promote the restaurant, attract new customers, and retain existing ones. Restaurant managers need to be able to create and execute marketing strategies, campaigns, and events, as well as use social media, websites, and online platforms to showcase the restaurant's brand, menu, and offers. Marketing skills also involve conducting market research, identifying target segments, and measuring and evaluating the effectiveness of marketing efforts. Restaurant managers can enhance their marketing skills by studying best practices, trends, and tools, as well as collaborating with marketing professionals and agencies.

6 Technology skills

A sixth crucial skill that restaurant managers need is technology skills, which include the ability to use and manage various software, hardware, and devices that facilitate the operations of the restaurant. Restaurant managers need to be able to use point-of-sale systems, reservation systems, inventory systems, and ordering systems, as well as train and assist staff in using them. Technology skills also involve keeping up with the latest innovations and solutions that can improve the efficiency, quality, and safety of the restaurant. Restaurant managers can improve their technology skills by learning new applications, platforms, and features, as well as seeking technical support and guidance when needed.