Which internal communication platforms offer the best customer support and training resources?

1 User Experience

When evaluating internal communication platforms, the quality of user experience is paramount. Platforms that prioritize intuitive design and easy navigation enable employees to find information and resolve issues without unnecessary frustration. You should look for platforms that offer clear guidance on how to utilize their features to the fullest. This includes well-organized help sections, interactive guides, and video tutorials that cater to different learning styles. A platform that makes learning and problem-solving simple and enjoyable will likely lead to better engagement and a more efficient workforce.

2 Support Access

The accessibility of customer support is a critical factor in choosing an internal communication platform. You want a platform that provides multiple channels for support, such as email, chat, and phone assistance, ensuring help is readily available when needed. Moreover, the presence of a dedicated support team that responds promptly and effectively to inquiries can significantly reduce downtime and improve overall user satisfaction. Look for platforms that are known for their proactive support teams who go beyond merely answering questions to offering insights that enhance user experience.

4 Community Engagement

A platform with an active user community can be an invaluable resource for support and training. Engaging with a community of peers can provide insights into best practices, innovative uses of the platform, and solutions to common challenges. Look for platforms that encourage community interaction through forums, user groups, or social media channels. A supportive community can be a treasure trove of knowledge and a testament to the platform's commitment to fostering a collaborative environment.

5 Continuous Updates

Continuous improvement is a hallmark of a supportive internal communication platform. Platforms that regularly update their features and provide clear communication about new tools and functionalities show that they are invested in their users' ongoing development. These updates should be accompanied by updated training resources and active customer support to help you navigate any changes. A platform that evolves with your needs will likely be a reliable partner in your organization's growth.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?