What's your process for testing a repaired computer?

1 Check the repair report

The first step of testing a repaired computer is to review the repair report that you or your colleague created when diagnosing the problem. The repair report should include the details of the problem, the symptoms, the cause, the solution, and any parts or tools used. You should also check the warranty status and the customer's preferences. This will help you to verify that you have performed the repair as expected and that you have not missed any steps or components.

2 Run a diagnostic tool

The next step of testing a repaired computer is to run a diagnostic tool that can scan the hardware and software of the computer and detect any errors or issues. There are many diagnostic tools available, such as Windows Memory Diagnostic, CHKDSK, or third-party software. You should choose a tool that is compatible with the computer's operating system and the type of problem that you fixed. For example, if you replaced a hard drive, you should run a tool that can check the disk health and performance. You should also run a virus and malware scan to ensure that the computer is clean and secure.

3 Perform a functional test

The third step of testing a repaired computer is to perform a functional test that can simulate the normal use of the computer and check the features and functions that are relevant to the problem. For example, if you fixed a keyboard issue, you should test the keys, the backlight, and the shortcuts. If you fixed a screen issue, you should test the brightness, the resolution, and the colors. You should also test the sound, the network, the battery, and the ports. You can use various tools and applications to perform a functional test, such as Device Manager, Control Panel, or online tests.

4 Compare the results

The fourth step of testing a repaired computer is to compare the results of the diagnostic tool and the functional test with the repair report and the customer's expectations. You should look for any discrepancies, errors, or issues that indicate that the repair was not successful or that there are other problems with the computer. You should also look for any improvements, enhancements, or optimizations that show that the repair was effective and that the computer is performing better than before. You should document the results and update the repair report accordingly.

5 Apply the finishing touches

The fifth step of testing a repaired computer is to apply the finishing touches that can make the computer look and feel like new. You should clean the exterior and interior of the computer, removing any dust, dirt, fingerprints, or stains. You should also update the drivers, the software, and the operating system, ensuring that they are compatible and secure. You should also backup the data, restore the settings, and remove any unnecessary files or programs. You should also check the accessories, such as the charger, the mouse, or the case, and make sure they are in good condition.

6 Communicate with the customer

The final step of testing a repaired computer is to communicate with the customer and inform them about the status of the repair, the results of the testing, and any recommendations or suggestions that you have. You should also ask for their feedback and satisfaction, and address any questions or concerns that they may have. You should also explain the warranty terms, the payment options, and the delivery or pickup arrangements. You should also thank them for choosing your service and invite them to contact you again if they need any further assistance or support.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?