Collaborating with your sales team and manager is essential for achieving your goals, improving your skills, and delivering value to your customers. But how do you communicate effectively and efficiently with your colleagues, especially when you're making cold calls? Here are some tips to help you master phone etiquette for collaboration.
Before you start dialing, make sure you know what your manager and your team expect from you. How many calls should you make per day? What are your targets and metrics? How should you report your progress and feedback? Having clear expectations will help you stay focused, motivated, and accountable. It will also help you avoid misunderstandings and conflicts with your colleagues.
There’s nothing as fulfilling, rewarding and progressive such as getting what one wants either from a supplier or client perspective even at personal level - therefore, the support team including the manager and the one that’s tasked to make a call need to ensure that whatever service or product they are offering is available without hassles when the client responds positively from the cold or warm call One of the biggest challenges is the sales people selling a product that’s partially, rarely or not available at all and to make matters worse if the product or service it’s available the seller does not does not fully understand it or they have issues within the team, each team member must be very clear of what’s expected from them!
Using the right tools can make a big difference in your collaboration. For example, you can use a CRM system to track your leads, prospects, and customers, and share relevant information with your team. You can also use a phone system that allows you to record, transcribe, and analyze your calls, and get insights from your manager and peers. Additionally, you can use communication platforms like Slack or Teams to stay in touch with your colleagues, ask questions, share tips, and celebrate wins.
The right tools require the right attitude at all times in order for them to be appreciated as the right tools How do we define ? The right tools ? The right people do even when the tools are wrong they make them right by either correcting them or get on a mission to identify them because even strategically people are tools too when a task needs to be executed rightly so Right tools in the hands of the right people for the right job is leadership at it’s best
One of the best ways to improve your phone etiquette and your sales skills is to ask for feedback from your manager and your team. Feedback can help you identify your strengths and weaknesses, learn from your mistakes, and discover new techniques and strategies. You can ask for feedback after each call, or at regular intervals, depending on your preferences and availability. Be open-minded, respectful, and appreciative of the feedback you receive, and use it to improve your performance.
Feedback is one of the best ways of communication ever and it remains tricky because if it’s never asked using the appropriate platforms it will never be possible effectively so
Similarly, you can help your colleagues improve their phone etiquette and their sales skills by giving them feedback. Feedback can help them boost their confidence, overcome their challenges, and refine their approach. You can give feedback during or after each call, or at regular intervals, depending on their preferences and availability. Be honest, constructive, and supportive of the feedback you give, and avoid criticizing or judging them.
When feedback is received it must be efficiently and effectively used hence it’s important that feedback lands in the right location
Another way to collaborate with your sales team and manager is to learn from their experiences and expertise. You can listen to their calls, observe their techniques, and ask them questions. You can also join group calls, webinars, or workshops where you can exchange ideas, best practices, and insights. Learning from others can help you expand your knowledge, enhance your skills, and discover new opportunities.
Learning is wealth and it never stops irrespective of age, background, culture and location Learning is indispensable in life
Finally, you can collaborate with your sales team and manager by sharing your success stories, testimonials, and referrals. Sharing your success can help you showcase your value, build your reputation, and inspire your colleagues. It can also help you generate more leads, prospects, and customers for yourself and your team. Sharing your success can also create a positive and collaborative culture in your sales organization, where everyone supports and celebrates each other.