What's the best way to explain property rules and policies to tenants?

To emphasize, the second from the last sentence is so important. With more leases being sent to tenants electronically, the all important step of reviewing the lease with the tenant can be missed. I encourage landlords and agents to never skip this crucial step. There's a saying in property management that "an educated tenant is the best tenant." Reviewing the lease with tenants ensures that the expectations outlined therein are clearly understood at the onset of the relationship. Ensure that you as the landlord/agent have thoroughly reviewed and understand all provisions of the lease agreement. I recommend creating a script which summarizes each provision of the lease to ensure clear and concise communication of its term with tenants.

A welcome package is always a good place to communicate houserules and policies with new owners and residents. However, continual communication is crucial as people might forget and houserules that often address safety for the entire community need to be issued on an ongoing basis, not only one time.

To enhance the move-in experience, consider incorporating a digital onboarding video. This informative video can provide a clear overview of tenant and management responsibilities while addressing common FAQs, reinforcing a thorough understanding of the lease terms and conditions. This approach can elevate the professionalism of the onboarding experience while ensuring clarity and efficiency for all parties involved.

I always stress this - being personable yet professional with your tenants builds a trustworthy rapport in the landlord / tenant relationship. Aside from the rent, having your tenant’s respect is the fundamental principle to a smooth lease-term. If possible, meet with your tenants to go over the rules and policies, and let them know upon move in that you can be of resource to their questions and concerns!

In co-op and condo buildings, it's essential to emphasize that it is the board that governs these handbooks and rules. The property manager's role is strictly to act on the board's directions to notify owners and residents. Good and frequent communication is crucial for communities to thrive. A well thought out notice is best crafted by the board and then distributed by property management. How does your co-op or condo board communicate changes in houserules and policies? #CoopCondoGovernance #TenantCommunication

Enforcing rules and policies fairly is not only a matter of professionalism but also a cornerstone of building trust among residents. It's vital for co-op and condo boards to enforce rules and policies for everyone and all equally with no preferential treatment to anyone. Documenting incidents and actions helps maintain transparency and accountability. By aligning with local and state laws, you not only protect your interests but also provide a safe and predictable living environment for all. #ConsistencyMatters #CoopCondoLiving

There's something else that brings the human element to the relationship. It's a necessity for every landlord-tenant relationship - the need to listen & understand that we all must treat the other's needs with respect. A landlord needs to provide a home with working elements; a tenant needs to provide the care & treat this home as his/her own. For the duration of your lease, this house is your home and the effort you put into keeping it in order will reflect the way you will be treated. The landlord has financial responsibilities to upkeep & as a tenant you need to respect that. Have a cup of coffee ever so often to share your stories as people trying to survive in the world goes a long way. End of day, you both need each other equally!