What's the best way to end a call politely and leave a positive impression?

Before end the call, check with customer is there anything else you can assist them. This will ensure that you are willing to address the customers queries.

I always ask is there anything I can help you with while you have me on the line? Thanking for calling and you have a good day

The smile not seen is heard v NM tone that I would always carry to Signal confidence and to assurance that you have done the most the most that you could the smell they cannot be seen will be felt or heard in my voice and no in my voice that tone

Another is to consider asking if there's anything else you can do for them before hanging up, just to give them a chance to conclude before ending the call.

I always end up thanking my prospects by appreciating them for their time and wishing them a beautiful day. You can ask them if they have any questions they will want you to help them with solutions. Tell them you will gladly do it or provide them with solutions. And finally wrap the call by telling them to extend warm greetings to their family. It shows that you have them at heart

Most of my phone calls are either setting up interviews, or are for references. If I'm setting up interviews I end it by letting them know that they will be getting an email that will have their date and time (which I repeat back to them) as well as the link to their interview, and then I thank them for taking the time to set it all up and see if they have any other questions. If I am calling for references, I usually thank them for taking time out of their day to answer my questions, and that it means a lot that they were willing to do so. People don't always realize how hard it can be to get others on the phone, which is why most of our references are now done online. But at the end of any of my calls, I wish them an amazing day.

It is always polite, helpful, and appreciative to say “have a great day” or even weekend, and address them by name. I also appreciate when representatives thank me for my time.

Something I’ve found well-received is validating and returning the “wishes” granted during goodbyes. For example: If I am told, “Have a blessed day”, I will say something along the lines of, “Thank you; You as well!” or, “I hope you have a blessed day too, (insert name here)!” When patrons take the time to return positive energy, the phrases they use tend to be meaningful to them. Returning the sentiment, or at least validating the sentiment given, makes it a more personal and positive interaction.

I always thank them for taking the time to speak with me today. Or Its been a pleasure speaking with you today!

Always be very polite , respectful and finish on a very positive note.. particularly in reference to the person you are speaking too.

Following up is one of the most impressionable ways of a good phone call ending. It lets the other person know that you are attentive to their needs, you listened to their desires, and you care so much about their results to inquire after the phone call has ended.

In my profession, as Adm Coordinator, it was my respondsility to submit the election legal notice to newspaper. We had our usual phone conversation regarding publish dates, based state deadlines. Once my document is submitted, a proof is returned for approval. Well my days with payroll and a hundred other things got very distracted, and I failed to followup. Suddenly, I realized my publishing date was a few days away and no proof! I called the paper and they explained she out sick; my proof had been sent. My legal notice was published on time and I learned to follow-up; to make certain that everyone was on the same page. No matter what schedule time in your calendar for "follow-up". I hope this helps somebody.

Being an active listener assures the other person that I am fully present in our conversation and helps avoid common mistakes. I show them I’m listening by waiting to speak, asking questions, and then reframing their ideas in my words. “So what you’re saying is….” This lets them know I not only heard them but am engaged with their ideas. By the end of the call, we should have an actionable call I (or they) can summarize to bring a call to a positive conclusion: “I’m so glad we had this opportunity to speak. Do you have any further concerns? [And address those.] If there is nothing else, then I’m looking forward to your report by next Tuesday. If you don’t hear back from me, then plan on presenting this next Friday. Thanks again; good-bye.”

Asking for feedback is a great way to know how you need to improve in your phone etiquette in the future. By receiving feedback from a colleague, they are able to listen and understand your communication, skills and ways that you aren’t and ultimately offer positive guidance.

Thank you Megan L: You see, early in my career I became known as the "expert or go to person" for writing and publishing election legal notices. Missing this mandated deadline would have not only damaged my personal credibility, but would place doubt in my self confidence. Afterall, this was something I loved, I was great at it and never missed a beat! Thank God for the manual check-list.

An example that I personally had was already upset customer. I was asking the questions for information I needed to rectify the situation and proceeded to get hung up on. I took a few minutes to look over the information I was given making a list of what i needed to know.I then returned the call stating "our call was disconnected before I was able to get the following information to ensure your order information is complete." The caller had a change of attitude noticeable in my returned call. Sometimes people need to know they have been heard and the order they are placing is valued. Now I am the contact for her!!!!

In my current job, I frequently talk to suppliers and our topic includes collections and payables. If a supplier called first, I wait for them to drop or end the call first but with a time limit of 10 seconds. And I always says "Thank you" and "Bye".

Perhaps this is because I am neurodivergent, but I always try to plan a phone conversation before making one. I practise responses in my head, and if it's an important call where I have to remember a lot of information, I write down bullet points so I don't forget to include the relevant information. Politeness and ensuring you listen for cues is vital. It takes nothing to be polite and respectful on the telephone- no matter with whom you are dealing.