What are the top user testing platforms for conducting multilingual usability testing?

For UX Research, I would suggest "Lyssna" as a top user testing platform (previously known as "UsabilityHub"). It offers a wide range of relevant options for user testing!

When conducting multilingual usability testing, it's essential to choose platforms that support multiple languages and provide robust features for user testing. Some platforms you should use are UserTesting, Userlytics, Maze and PlaybookUX.

For multilingual usability testing, top platforms include UserTesting, and Lookback for their global reach, real-time interaction, and automated translation features. Customization options and robust analytics also make these platforms ideal for diverse user research needs.

When conducting multilingual usability testing, platforms like TryMyUI and Lookback offer excellent features for reaching diverse participant pools.

Userlytics and UserZoom are two offerings that between the two cover nearly 200 countries and 100 languages. This should be enough of a global reach to validate your product with users. If globalization is a critical feature then I might consider creating an internal team dedicated to high value languages/countries

Some of the useful platforms that can be used for real time interaction testing are - Here are brief descriptions of each platform: 1. Maze— Known for its unmoderated testing, Maze also supports real-time feedback collection, enabling immediate interaction and insights from users. 2. TryMyUI— Offers real-time feedback features, including live observation of user sessions and real-time task completion insights, for immediate understanding of user behavior. 3. UsabilityHub— Primarily focused on design feedback, UsabilityHub also provides real-time interaction capabilities through live testing sessions, allowing for immediate user feedback.

Based on my experience, I frequently use various tools for usability testing in my projects. Some of my favorites include: - Maze: An excellent tool with great usability. - Hotjar: Provides numerous insights and is a good option for usability analysis. - Usability Hub: Very useful for making comparisons between different interface models.

Let's not forget the bulletin board, an underutilized tool in user research, which offers a powerful way to conduct highly interactive studies in global contexts. Participants engage over days or weeks, posting texts, images, and videos, providing rich, contextual insights into their natural usage environments, fostering dynamic user interactions, as participants comment on each other's posts, revealing pain points and usage patterns across cultures. By breaking down time and space barriers, this method is ideal for international research. It excels in longitudinal studies, tracking user sentiment and behaviour changes over time. An invaluable tool in the UX researcher's toolkit.

Lookback es una herramienta muy útil para los test moderados puedes grabar el rostro del usuario mientras hablas con él y realizas las tareas.

UserTesting has a transcript feature that uses machine-driven speech recognition to transcript into text from the videos of the user tests. It's helping save time even if it is not always completely accurate

A lot of platforms have started giving multi lingual automated transcriptions but they are mostly really bad. Some tools are AI driven so it takes a while for the system to learn and get the words right. Have had such experiences with Dovetail and Condens. I never think AI mastered the art of translation in my 2 yrs of using these tools religiously.

I challenge the notion that AI-powered customization in user research platforms is a panacea for global studies. Yes, these tools can be invaluable for scaling research, but they are not a substitute for human insight. As research designers, our role is more critical than ever. We must scrutinize every AI-translated question, every localized interface element, with the eye of a cultural anthropologist.

Conducting multilingual usability testing is crucial to ensuring that an app or website is accessible and easy to use for users of different languages and cultures. Here are some of the top user testing platforms that support multilingual usability testing: 1. UserTesting 2.Lookback 3.Maze 4.Hotjar 5.UsabilityHub 6.Optimal Workshop 7.UserZoom 8.Testbirds These platforms are powerful tools to ensure your product is accessible and usable by a global audience, helping you identify and solve usability problems in different languages and cultures.

Analytics and reporting are critical components of the best user testing tools for multilingual usability testing. These solutions offer complete analytics and detailed data, allowing testers to obtain insight into user behavior and preferences across languages and countries. Advanced analytics solutions provide data visualization, heatmaps, and user journey monitoring, which aid in the identification of trends and areas for improvement. Robust reporting tools ensure that findings are presented effectively to stakeholders, allowing for informed decision-making and improving the overall user experience for broad, worldwide audiences.