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What are the top network monitoring tool maintenance practices?

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Network monitoring tools are essential for IT services, as they help you keep track of the performance, availability, and security of your network devices and applications. However, to get the most out of your network monitoring tools, you need to maintain them regularly and follow some best practices. In this article, we will share with you some of the top network monitoring tool maintenance practices that can help you optimize your network management and troubleshooting.

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1 Update your tools

One of the first and most important maintenance practices is to update your network monitoring tools regularly. Updating your tools ensures that you have the latest features, bug fixes, security patches, and compatibility with your network devices and applications. Updating your tools also helps you avoid potential issues, errors, or vulnerabilities that could affect your network performance or security. You should check for updates frequently and install them as soon as possible, following the instructions and recommendations of the tool vendor or developer.

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Krystian Cybulski

I help engineering teams thrive by improving delivery speed, quality, and performance. I work with engineering leaders and help them improve through coaching, expert advice, and proven playbooks.
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The very most important thing to monitor is your network uptime. If key services are unreachable, you should be notified immediately. Use a tool that probes your top network resources and immediately and loudly alerts key people when it goes down. Once this is in place, extend it to other network resources. Once you have uptime monitoring, extend this into quality of service monitoring. There are different kinds of things you can track. One example is "packet drop rate" for a LAN. Set this up for key services that you care about the most, and extend it over time. Add threshold alerts, and send them out when they are exceeded. Something might not be "down" but still needs to be looked at if it is performing poorly.

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2 Configure your alerts

Another key maintenance practice is to configure your alerts properly. Alerts are notifications that inform you of any network events, issues, or anomalies that require your attention or action. Alerts can be delivered via email, SMS, phone call, dashboard, or other methods, depending on your tool and preference. Configuring your alerts properly means that you set the appropriate thresholds, filters, and priorities for each alert, so that you receive only the relevant and important information, without being overwhelmed by false positives or trivial alerts. You should also review and adjust your alert settings periodically, based on your network changes and feedback.

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3 Backup your data

A third essential maintenance practice is to backup your data regularly. Data is the core of your network monitoring tools, as it provides you with the insights, reports, and trends that help you understand and manage your network. Backing up your data means that you create copies of your data and store them in a secure and separate location, such as a cloud service, an external drive, or a different server. Backing up your data helps you protect your data from loss, corruption, or theft, and allows you to restore your data in case of a disaster, outage, or attack. You should backup your data frequently and test your backups for integrity and reliability.

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4 Clean up your data

A fourth important maintenance practice is to clean up your data periodically. Cleaning up your data means that you delete or archive any outdated, redundant, or irrelevant data that is no longer needed or useful for your network monitoring. Cleaning up your data helps you free up space, improve performance, and reduce clutter in your network monitoring tools. You should clean up your data based on your retention policies, compliance requirements, and data analysis needs, and use the tools and features that allow you to automate or simplify this process.

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5 Train your staff

A fifth crucial maintenance practice is to train your staff regularly. Training your staff means that you educate and update them on how to use, manage, and troubleshoot your network monitoring tools effectively and efficiently. Training your staff helps you ensure that they have the skills, knowledge, and confidence to operate your network monitoring tools, and that they follow the best practices and standards for network management and security. You should train your staff based on their roles, responsibilities, and goals, and use the resources and support that are available from the tool vendor or developer.

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6 Audit your tools

A sixth and final maintenance practice is to audit your tools periodically. Auditing your tools means that you review and evaluate your network monitoring tools, and their performance, functionality, and security, against your network needs, expectations, and objectives. Auditing your tools helps you identify and resolve any issues, gaps, or weaknesses in your network monitoring tools, and determine if you need to upgrade, replace, or add any tools to your network monitoring system. You should audit your tools based on your network requirements, budget, and feedback, and use the metrics and benchmarks that are relevant and meaningful for your network.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rony Bazouny

Head of IT Infrastructure
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Feedback Loop: Encourage feedback from users and stakeholders to identify areas for improvement or new features required. Incorporate this feedback into future maintenance and updates. By adhering to these maintenance practices, you can ensure that your monitoring tools remain reliable, effective, and aligned with your organizational needs.

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What are the top network monitoring tool maintenance practices?

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1 Update your tools

2 Configure your alerts

3 Backup your data

4 Clean up your data

5 Train your staff

6 Audit your tools

7 Here’s what else to consider

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