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What tools are essential for effective QA documentation and reporting?

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Quality assurance (QA) is a crucial part of game development, as it ensures that the game meets the expectations of the players and the developers. However, QA is not just about finding and fixing bugs, it also involves documenting and reporting the results of the testing process. This helps to communicate the status, progress, and issues of the game to the stakeholders, as well as to improve the efficiency and effectiveness of the QA team. In this article, we will explore some of the essential tools that can help you create and manage QA documentation and reporting for your game project.

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Siarhei K.

Unity Technical Lead & Principal Engineer | 14+ years in Game Development | Proven Track Record of Delivering 50M+…
Richard Simms

Video Game QA Manager, Lead QA, and Sound Designer
Ali Farha

#1 Swedish Gaming Voice on LinkedIn | Keynote Speaker | Video Game Producer | Engine and Technology Development

1 Test Plan

A test plan is a document that defines the scope, objectives, strategy, and methods of the QA process. It outlines what aspects of the game will be tested, how they will be tested, who will be involved, and what resources and tools will be used. A test plan helps to organize and coordinate the QA activities, as well as to set the expectations and criteria for the quality of the game. A test plan can be created using a word processor, a spreadsheet, or a specialized tool like TestRail or TestLink.

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Richard Simms

Video Game QA Manager, Lead QA, and Sound Designer
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Make sure to create a test plan based off of the TRC of the platform you are publishing on. Revisit the plan each major release or when introducing major features (such as multiplayer or a MTX store) to ensure you keep up to date and release on time.

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2 Bug Tracker

A bug tracker is a tool that allows you to record, track, and manage the defects and issues that are found during the testing process. It helps you to assign priorities, statuses, and responsibilities to each bug, as well as to attach screenshots, videos, logs, and other relevant information. A bug tracker also helps you to monitor the progress and resolution of the bugs, as well as to generate reports and metrics on the quality of the game. Some popular bug trackers for game development are Jira, Mantis, Bugzilla, and Trello.

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3 Test Case Manager

A test case manager is a tool that helps you to create, organize, and execute the test cases that are used to verify the functionality and performance of the game. A test case is a set of steps and expected outcomes that are used to test a specific feature or scenario of the game. A test case manager helps you to store and manage the test cases in a centralized location, as well as to link them to the test plan and the bug tracker. It also helps you to run the test cases manually or automatically, as well as to document and report the results. Some examples of test case managers are TestRail, TestLink, TestLodge, and Zephyr.

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4 Screen Capture Tool

A screen capture tool is a tool that helps you to capture and record the visual and audio output of the game during the testing process. It helps you to illustrate and demonstrate the bugs and issues that are found, as well as to provide feedback and suggestions for improvement. A screen capture tool also helps you to create and share screenshots, videos, gifs, and other media formats that can be used for QA documentation and reporting. Some common screen capture tools are Snagit, Camtasia, OBS Studio, and ShareX.

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Siarhei K.

Unity Technical Lead & Principal Engineer | 14+ years in Game Development | Proven Track Record of Delivering 50M+ Downloads Titles | Enthusiastic about Enhancing User Experience & Streamlining Development Processes
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The context of the advice is Mobile Game Development for Unity. From my experience, the screen capture tool can be a great addition to your automation of creating issues in your bug tracker system in a pair with LogViewer. As someone said that is better one time to see how the issue looks rather than assume about UX troubles. In Unity, you can use already integrated cross-platform API ScreenCapture.CaptureScreenshot. You might want also to integrate the screen capture with sending issue context from production when a player asks for support from the game. One more piece of advice to save your nervous and time please think twice when you would like to build your automation e2e tests based on screenshots. That is not so trivial!

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5 Log Viewer

A log viewer is a tool that helps you to access and analyze the log files that are generated by the game engine or the platform during the testing process. Log files are files that contain information about the events, errors, warnings, and messages that occur in the game. A log viewer helps you to filter, search, and highlight the log entries, as well as to export and share them for QA documentation and reporting. A log viewer also helps you to identify and troubleshoot the root causes and effects of the bugs and issues that are found. Some useful log viewers are LogViewPlus, LogExpert, glogg, and Logcat.

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Siarhei K.

Unity Technical Lead & Principal Engineer | 14+ years in Game Development | Proven Track Record of Delivering 50M+ Downloads Titles | Enthusiastic about Enhancing User Experience & Streamlining Development Processes
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The context of the advice is Mobile Game Development for Unity. From my experience having a cool Log Viewer is a great feature improvement for the QA process in general. For QA builds in Unity I can recommend SRDebugger or In-game Debug Console tools. You can take it from Asset Store Unity. Also, some great enhancement could be integrating this Log Viewer with your Bug tracker, like automating creating an issue from the tool with all necessary information at that moment. Particularly SRDebugger gives you good options for customizations. Next, a useful improvement depending on the maturity of your studio might be to build a log stash backend service to have a web interface to view and navigate log files from devices.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ali Farha

#1 Swedish Gaming Voice on LinkedIn | Keynote Speaker | Video Game Producer | Engine and Technology Development
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It’s crucial not to overlook the establishment of performance benchmarks for FPS, CPU, GPU, and memory, as this omission can leave testers in the dark about whether the current performance meets expectations. It’s imperative to attach comprehensive performance guidelines corresponding to the developed platforms and their expected specification ranges. Furthermore, consider implementing automated performance testing to be conducted nightly. Having a baseline with an alert system in place ensures that any deviation from the norm is promptly brought to the team’s attention. Ultimately, regardless of the richness of the content, player enjoyment will be compromised if performance issues are not addressed.

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What tools are essential for effective QA documentation and reporting?

1

2

3

4

5

6

1 Test Plan

2 Bug Tracker

3 Test Case Manager

4 Screen Capture Tool

5 Log Viewer

6 Here’s what else to consider

Game Development

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What tools are essential for effective QA documentation and reporting?

1

2

3

4

5

6

1 Test Plan

2 Bug Tracker

3 Test Case Manager

4 Screen Capture Tool

5 Log Viewer

6 Here’s what else to consider

Game Development

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