What tools do you use to manage system maintenance and support?

2 Monitoring tools

Monitoring tools are software applications that can collect, analyze, and display data about the status and performance of your systems. They can help you detect and troubleshoot issues, optimize resources, and improve service quality. For example, you can use monitoring tools to measure CPU, memory, disk, network, or application metrics, set alerts, generate reports, or visualize trends. Some of the popular monitoring tools for system maintenance and support are Nagios, Zabbix, Grafana, and Splunk.

3 Ticketing tools

Ticketing tools are software applications that can manage and track the requests and issues that your system users or customers report. They can help you improve communication, collaboration, and customer satisfaction. For example, you can use ticketing tools to create, assign, prioritize, update, or resolve tickets, follow workflows, document solutions, or measure performance. Some of the popular ticketing tools for system maintenance and support are Jira, Zendesk, ServiceNow, and Freshdesk.

4 Documentation tools

Documentation tools are software applications that can create and store the information and instructions that you need to maintain and support your systems. They can help you improve knowledge, consistency, and compliance. For example, you can use documentation tools to write manuals, guides, policies, procedures, or best practices, organize and share documents, or enforce standards. Some of the popular documentation tools for system maintenance and support are Confluence, Wiki, Google Docs, and Markdown.

5 Testing tools

Testing tools are software applications that can verify and validate the functionality and quality of your systems. They can help you prevent and fix bugs, errors, or vulnerabilities. For example, you can use testing tools to perform unit, integration, regression, or security testing, simulate load or user scenarios, or generate feedback. Some of the popular testing tools for system maintenance and support are Selenium, Postman, JMeter, and Nmap.

6 Collaboration tools

Collaboration tools are software applications that can facilitate the communication and coordination among your system team members or stakeholders. They can help you improve teamwork, efficiency, and innovation. For example, you can use collaboration tools to chat, call, video conference, share files, or manage projects. Some of the popular collaboration tools for system maintenance and support are Slack, Teams, Zoom, and Trello.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?