What is structured problem solving and how can you use it in business architecture?

3 What are the steps of structured problem solving?

Different frameworks and tools can be used for structured problem solving, such as the DMAIC cycle, the 5 Whys technique, the Fishbone diagram, the Pareto chart, the SWOT analysis, and the Decision matrix. Generally, these tools follow a process with four main steps: defining the problem, analyzing it, generating and evaluating solutions, and implementing and monitoring them. Problem statements, stakeholder maps, and SMART goals can be used to define the problem clearly. Data collection and analysis, 5 Whys, Fishbone diagram, and Pareto chart can help identify root causes and contributing factors. Brainstorming, SWOT analysis, Decision matrix, and Cost-benefit analysis can be used to generate solutions that meet criteria for success. Action plans, Gantt charts, RACI matrix, and Key performance indicators can help in implementing and monitoring solutions in terms of tasks, responsibilities, timelines, and outcomes.

4 How can you use structured problem solving in business architecture?

Structured problem solving can be employed in business architecture in a variety of ways, depending on the problem and solution at hand. For instance, it can help define and align your business strategy with the organization's mission, as well as design and optimize your business model and value proposition with market needs. Additionally, structured problem solving can be used to develop and improve business processes, functions, and roles. It can also be used to identify and manage risks, issues, and changes with governance, policies, and standards. Finally, it can be used to innovate and transform your business products, services, and experiences with customer needs.

5 What are the benefits of structured problem solving for business architecture?

Structured problem solving for business architecture can bring a multitude of benefits, such as enhancing problem-solving skills and analytical thinking abilities, increasing value and credibility as a business architect, delivering solutions that are aligned with the organization's strategy and stakeholder needs, and improving competitiveness, innovation, and customer satisfaction. This powerful and versatile method follows four main steps: defining, analyzing, generating, and implementing solutions that are relevant, feasible, and sustainable. Therefore, when faced with a problem in business architecture, structured problem solving can be used to make a difference.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?