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What strategies can you use to build trust with peers in support groups?

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Trust is essential for effective peer support groups, where people with similar experiences and challenges can share, learn, and empower each other. However, trust is not something that can be taken for granted or imposed. It requires intentional and consistent strategies to build and maintain. In this article, we will explore some of the strategies that can help you create a trusting environment and relationship with your peers in support groups.

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1 Be authentic and respectful

One of the most important ways to build trust is to be yourself and respect others for who they are. This means being honest, open, and compassionate, without pretending, judging, or imposing your views or solutions on others. It also means acknowledging your strengths and limitations, and asking for help when you need it. By being authentic and respectful, you can show your peers that you value them as individuals and that you are willing to learn from them.

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Rebecca Bittner

Let's lighten your mental load and make space for awesome.
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Navigating authenticity and respect from an inclusivity lens has led my team to prioritize the norms of seeking to understand and embracing curiosity. This approach enables us to hold space for a variety of perspectives and ways of being—and for those to shift. To invite authenticity, our curiosity norm shifts mindsets from predetermined expectations to mutually beneficial and evolving norms. To invite respect, our seeking to understand norm prioritizes self-reflection and reciprocity. This is how my team has shifted from directive norms that build trust under certain conditions to adaptable norms that build trust under a variety of conditions.

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Kevin Richardson

Senior Director, Global Product Enablement
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I have learned that leaning in to conversations thinking about the word “intent” creates the environment to build trust. Assume positive intent in each interaction. Get out of you head and put the politics aside. 99.9% of the time others seek to help. Open yourself to that possibility. Choose to see everyone you meet as a teacher. Realize that their intent is to share with you use the experience to grow. By offering trust you grow it all around you

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2 Listen actively and empathically

Another key strategy to build trust is to listen actively and empathically to your peers. This means paying attention to what they say, how they say it, and what they feel, without interrupting, distracting, or dismissing them. It also means reflecting back what you hear, asking clarifying questions, and expressing your understanding and support. By listening actively and empathically, you can show your peers that you care about them and that you are interested in their perspectives and experiences.

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Ankit Saxena

Technology Leader, SAFe Practitioner, AI explorer, Cloud Enthusiast, Author
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In a support group setting, active and empathic listening proved pivotal in cultivating trust among peers. By genuinely showing interest, reflecting on shared experiences, and validating emotions, a supportive atmosphere was established. Avoiding interruptions and employing open-ended questions fostered open communication, while non-judgmental attitudes and positive body language contributed to a safe space. Through selective sharing of personal experiences, participants felt a deeper connection. Follow-ups on past discussions solidified the sense of camaraderie, exemplifying how these practices, when applied, create an environment where trust flourishes within the group.

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3 Share appropriately and selectively

A third strategy to build trust is to share appropriately and selectively with your peers. This means choosing what, when, and how much to share, based on the purpose, context, and boundaries of the support group. It also means respecting the confidentiality and privacy of your peers, and not disclosing or using their information without their consent. By sharing appropriately and selectively, you can show your peers that you trust them and that you are respectful of their trust.

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4 Give and receive feedback constructively

A fourth strategy to build trust is to give and receive feedback constructively with your peers. This means offering and accepting feedback that is specific, relevant, and helpful, without being harsh, critical, or defensive. It also means expressing appreciation, recognition, and encouragement, as well as addressing concerns, issues, and conflicts respectfully and collaboratively. By giving and receiving feedback constructively, you can show your peers that you value their input and that you are open to learning and improving.

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5 Support empowerment and advocacy

A fifth strategy to build trust is to support empowerment and advocacy with your peers. This means encouraging and enabling your peers to make their own decisions, take action, and speak up for themselves and others, without taking over, interfering, or undermining them. It also means acknowledging and celebrating their achievements, challenges, and contributions, as well as advocating for their rights, needs, and interests. By supporting empowerment and advocacy, you can show your peers that you believe in their potential and that you are on their side.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What strategies can you use to build trust with peers in support groups?

1

2

3

4

5

6

1 Be authentic and respectful

2 Listen actively and empathically

3 Share appropriately and selectively

4 Give and receive feedback constructively

5 Support empowerment and advocacy

6 Here’s what else to consider

Peer Support

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What strategies can you use to build trust with peers in support groups?

1

2

3

4

5

6

1 Be authentic and respectful

2 Listen actively and empathically

3 Share appropriately and selectively

4 Give and receive feedback constructively

5 Support empowerment and advocacy

6 Here’s what else to consider

Peer Support

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