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Last updated on 2024年6月26日

What are some ways to use negotiation skills as a supervisor?

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Negotiation skills are not only useful for resolving conflicts or reaching agreements with external parties, but also for managing your team effectively and enhancing your supervisory skills. As a supervisor, you may need to negotiate with your employees, peers, or superiors on various issues, such as work assignments, deadlines, resources, performance, feedback, or compensation. In this article, we will explore some ways to use negotiation skills as a supervisor and how they can benefit you and your team.

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Richie Simas

Senior Operations Supervisor at Kinross Gold Corporation

1 Understand your goals and interests

Before you enter any negotiation, you should have a clear idea of what you want to achieve and why. This will help you communicate your expectations, priorities, and needs to the other party and avoid getting distracted by irrelevant or emotional issues. You should also try to understand the goals and interests of the other party and how they align or differ from yours. This will help you find common ground, identify potential trade-offs, and anticipate possible objections or challenges.

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2 Prepare and plan ahead

Negotiation is not something you can improvise on the spot. You need to do some research, analysis, and preparation before you engage in a dialogue with the other party. You should gather relevant information, facts, and data that support your position and arguments. You should also anticipate the other party's position and arguments and prepare your responses and counteroffers. You should also plan your strategy, tactics, and alternatives in case the negotiation reaches a deadlock or an impasse.

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3 Build rapport and trust

Negotiation is not only about exchanging offers and demands, but also about building a relationship and trust with the other party. As a supervisor, you should aim to establish rapport and trust with your employees, peers, or superiors by showing respect, empathy, and professionalism. You should listen actively, ask open-ended questions, acknowledge their concerns, and express appreciation for their contributions. You should also avoid using threats, coercion, or manipulation, as these can damage your reputation and credibility.

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Richie Simas

Senior Operations Supervisor at Kinross Gold Corporation
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One thing I've found to be helpful is to find a way to relate with your peers and employees. Some common ground. It builds that foundation of trust needed for a positive, and collaborative relationship.

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4 Focus on interests, not positions

One of the most common mistakes in negotiation is to focus on positions, which are the specific outcomes or demands that each party wants, rather than interests, which are the underlying reasons or motivations that drive those positions. Focusing on positions can lead to a win-lose scenario, where one party gains at the expense of the other, or a lose-lose scenario, where both parties end up dissatisfied or frustrated. Focusing on interests, on the other hand, can lead to a win-win scenario, where both parties find a mutually beneficial solution that satisfies their needs and goals.

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5 Be flexible and creative

Negotiation is not a rigid or fixed process, but a dynamic and creative one. As a supervisor, you should be flexible and adaptable to changing circumstances, new information, or unexpected challenges. You should also be willing to explore different options, alternatives, or scenarios that can meet the interests of both parties. You should not be afraid to propose or accept innovative or unconventional solutions that can create value or enhance the relationship. You should also be ready to make concessions or compromises when necessary, as long as they do not compromise your core interests or values.

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6 Follow up and follow through

Negotiation does not end when an agreement is reached, but when it is implemented and evaluated. As a supervisor, you should follow up and follow through on the commitments and actions that you and the other party agreed upon. You should also monitor and measure the results and outcomes of the negotiation and provide feedback and recognition to the other party. You should also maintain and nurture the relationship and trust that you built during the negotiation and seek opportunities for future collaboration or improvement.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Victor Emerik Sodré

Customer Representative | Entrepreneur | Six Sigma Yellow Belt
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7. Maintain Emotional Control Managing emotions is crucial in negotiations, as it ensures rational decision-making and effective communication. As a supervisor, you should remain calm and composed, even in challenging or high-pressure situations. This helps you think clearly, respond thoughtfully, and maintain a professional behavior.

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What are some ways to use negotiation skills as a supervisor?

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1 Understand your goals and interests

2 Prepare and plan ahead

3 Build rapport and trust

4 Focus on interests, not positions

5 Be flexible and creative

6 Follow up and follow through

7 Here’s what else to consider

Supervisory Skills

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What are some ways to use negotiation skills as a supervisor?

1

2

3

4

5

6

7

1 Understand your goals and interests

2 Prepare and plan ahead

3 Build rapport and trust

4 Focus on interests, not positions

5 Be flexible and creative

6 Follow up and follow through

7 Here’s what else to consider

Supervisory Skills

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