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What are some ways to listen effectively during a conflict?

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Conflict is inevitable in any workplace, but how you handle it can make a big difference in your productivity, morale, and relationships. One of the most important skills for resolving conflict is listening effectively. Listening effectively means paying attention to what the other person is saying, feeling, and needing, without interrupting, judging, or reacting defensively. Here are some ways to listen effectively during a conflict.

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1 Prepare yourself

Before you enter a conversation with someone you have a conflict with, take some time to prepare yourself mentally and emotionally. This means setting aside your own assumptions, biases, and emotions, and being open to hearing the other person's perspective. It also means choosing a suitable time and place for the conversation, where you can both feel comfortable and avoid distractions.

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Luiz Carlos Chaves Franco

Diretor em Farmacia . Especialista -Gest?o de Estratégias Interpessoal . Atendimento Humanizado Ao Cliente .
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A primeira Etapa do Diálogo com outra Pessoa que você teve ou tem um conflito , é : - Prepar -se Mental, Emocional , fisicamente , para novas situa??es e Diálogos . - Analisar o Perfil Alheio - Pessoal e Profissional dessa outra Pessoa , em quest?o . E ter Plano Estratégico de A??o , para conduzir o relacionamento . . Avaliar a Pessoa , a Personalidade , e características . . Avaliar o contexto geral e específico envolvido . . E definir qual A Postura mais adequada no Relacionamento . . E saber Neutralizar todas as Desconfian?as . . Recuperar o Sentimento de Seguran?a de ambos lados . - Mostrar que sabe se defender e respeitar o outro . - Desarmar o conflito e as Pessoas com Diálogo e A??es .

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2 Use active listening techniques

Active listening is a way of showing that you are engaged and interested in what the other person is saying. It involves using verbal and non-verbal cues, such as nodding, paraphrasing, asking questions, and summarizing. These techniques help you to clarify, confirm, and reflect on what you hear, and to show that you respect and understand the other person's point of view.

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Luiz Carlos Chaves Franco

Diretor em Farmacia . Especialista -Gest?o de Estratégias Interpessoal . Atendimento Humanizado Ao Cliente .
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A Escuta Ativa Direcionada : é importante fazer uma ou mais Perguntas a outra Pessoa . Mostrando sinceramente , interesse , no seu conhecimento ou Plano em quest?o a ser realizado . é um Diálogo que faz a Pessoa dizer mais tempo , respondendo itens importante , sobre o assunto principal abordado . E será um item para minimizar ou até zerar o efeito de Conflito, anterior .

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Ravikanth Taduri - RT

HR and Talent Acquisition with Startups and IT Product Companies. Advising startups on Talent Strategy and HR / Recruitment Technology
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Listen to understand, have empathy. Avoid parallel processing. Most often we judge or conclude even before the other person completes her/his statement. This is based on mental filters or preconceived notions. Listen to understand the problem. Don't prepare the response until you listen completely. Avoid interrupting to complete the sentences with your understanding.

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3 Avoid common listening barriers

There are many factors that can interfere with effective listening, such as noise, stress, fatigue, boredom, or personal biases. To avoid these barriers, you need to be aware of them and consciously overcome them. For example, you can minimize noise by choosing a quiet location, reduce stress by taking deep breaths, avoid boredom by staying focused on the topic, and challenge your biases by being curious and empathetic.

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4 Manage your emotions

Listening effectively during a conflict can be challenging, especially if you feel angry, hurt, or frustrated by the other person's words or actions. However, if you let your emotions take over, you may lose your ability to listen objectively and constructively. To manage your emotions, you need to acknowledge them, express them appropriately, and regulate them. For example, you can acknowledge your emotions by saying "I feel...", express them appropriately by using "I" statements instead of blaming or attacking, and regulate them by taking a break or using coping strategies.

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5 Seek common ground

The goal of listening effectively during a conflict is not to win an argument or to prove that you are right, but to find a solution that works for both parties. To do this, you need to seek common ground with the other person, which means finding areas of agreement, shared interests, or mutual goals. By seeking common ground, you can build rapport, trust, and cooperation with the other person, and move from a competitive to a collaborative mindset.

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Luiz Carlos Chaves Franco

Diretor em Farmacia . Especialista -Gest?o de Estratégias Interpessoal . Atendimento Humanizado Ao Cliente .
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é importante procurar um Terreno em comum . Encontrar itens que ambos lados concordam ou possuem Ponto de Vista e opini?es , semelhantes . é uma das Alternativas para ter Progresso na rela??o Inter- Pessoal ou Profissional entre duas ou mais Pessoas . E cria -se um AMBIENTE mais leve e adequado entre as Pessoas , envolvidas , na Situa??o em quest?o .

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6 Follow up

After you have listened effectively during a conflict, you need to follow up with the other person to ensure that the conflict is resolved and that the relationship is maintained. This means checking in with the other person regularly, providing feedback, acknowledging progress, and addressing any issues that may arise. By following up, you can show that you care about the other person and the outcome of the conflict, and that you are committed to making it work.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Luiz Carlos Chaves Franco

Diretor em Farmacia . Especialista -Gest?o de Estratégias Interpessoal . Atendimento Humanizado Ao Cliente .
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Gerenciar vários tipos de possíveis de conflitos E Etapas que podem se desenvolver . E para isso avaliar antes , durante e após conflito ou situa??es vividas em relacionamentos marcado por diferentes Pessoas . E por isso é importante , avaliar em outra(s) Pessoas : - Tipo de interesse e Valor Motivacional , tem uma Pessoa . - Analisar a Personalidade - as suas características , ou seja , a forma de comportamento de outra Pessoa . - E de que forma pode haver colabora??o com essa Pessoa .

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What are some ways to listen effectively during a conflict?

1

2

3

4

5

6

7

1 Prepare yourself

2 Use active listening techniques

3 Avoid common listening barriers

4 Manage your emotions

5 Seek common ground

6 Follow up

7 Here’s what else to consider

Workforce Management

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What are some ways to listen effectively during a conflict?

1

2

3

4

5

6

7

1 Prepare yourself

2 Use active listening techniques

3 Avoid common listening barriers

4 Manage your emotions

5 Seek common ground

6 Follow up

7 Here’s what else to consider

Workforce Management

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感谢您的反馈

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