What are some ways to ensure a positive experience for customers in your pro shop?

First, greetings . Show example on techniques , try them for urself and others to try as well together. Produce your highest energy to present urself of learning new techniques and selling them as well. Give a jazzy class to knowledge, leave a 1st place ribbons on all shoulders to show success before u go out. Have a positive vibes and songs to get through . Have a information booth to explain and show how use a product and send brochures of items information. Then thank them and tell any questions come and tell to bring a friend as well.....

I highly agree, your staff is the face of your business and the first point of contact for your customer. In my experience I have found that the best experiences are created when you welcome each customer in a unique fashion, based on different factors. Say it’s windy day, maybe open up greeting the customer by mentioning the wind in your statement. Statements like this open the floor to have a personal interaction with the client and feels less salesman like.

-Letting you know the current, expected pace of play. -Offering the option to tee off on either 1st or 10th tee, depending on the pace of play. -If the greens were punched or recently sanded, that it’s mentioned straight away. -Giving the course marshall/sheriff/whatever they call it where you play a phone and offering players the number to call when a group ahead of you is a hole behind.

I do agree with staff as the face of pro shop and your golf course. However, customer engagement; in terms of their changing needs and social media presence is an important factor to be considered. Your merchandise, should not only be trendy but according to customer changing needs and preferences because most prefer customers vintage or antique. In addition, the safety and the accessibility of the golf course is also important. Must be located in a reduce or crime-free area and dangerous animals. Must be easy to access for customers patronage on busy days

The most important factors are: Customer Service, engaging with your clients and meeting their needs. This will bring you a repeat business and a happy customer. The second most important thing is Knowledge is a very important key factor. Golfers are serious about their game. They want the what feels and works best. Having a well trained professional staff is what holds the pieces together.

Always greet whomever walks in with a genuine-welcoming "Hello, how are you?". As they peruse the store, be sure to inform them of any new items that have arrived and or specials-not immediately as you don't want to come off as aggressive. Assist and mention suggestions like a friend would, "helping and having fun shopping". While the store is quiet, be sure to educate yourself on the items in your shop in order to become your customers "go to" today and in the future. Staying on top of industry news is always recommended-never enough! Engaging this way, you will create trust with returning customers time and time again. Whether it be through phone orders or in store visits. WIN-WIN! @kornferrytour

That is always the goal, my team and I always take time to greet and welcome our customers. This is important because 1 it sets the tone for the store. 2 makes it unique and stand out and helps build your stores brand.

The number one thing I've found that creates a welcoming atmosphere is being able to create a personal bond with your guests, whether they're in there for a minute or an hour. Ask about their shoes, their day, the other shopping bags they may be carrying, and connect it all back to the experience they're having, and the experience you can provide. When your guests can connect with your staff, they'll connect with the product. All before mentioning a single sale or promotion you're running.

Orchestrate several father/son; father/daughter; mother/daughter or son events. Nine-hole tournaments, parent/child golf lessons, twilight putting tournaments for kids. Dad needs a valid excuse to go to the golf course, so taking the kids might work. Most importantly, golf needs a new generation of players to survive. Endear yourselves to the youngsters and allow them to continue for the rest of their lives.

I would love to see more pro shops providing information up front about course conditions and what to expect. Giving a heads up on grounds work, status of greens, or other expected impacts to the course goes a long way.

Another thing is considered is what is your mission as a company. Many highlight the pro and cons of ways businesses involve social and political concerns. Unfortunately now a days stand alone businesses can’t escape such topics. Open business models, goals and decisions are part of equation in the customers shopping experience.

Be humble be yourself be resourceful, make friends let them feel comfortable around you let them trust you, you'll be surprised how much people can fall in love with you and buy anything you desire from you. :)