What are some effective ways to resolve client dissatisfaction with turnaround time?

2 Prioritize quality over speed

Another way to resolve client dissatisfaction with turnaround time is to prioritize quality over speed. While it is important to deliver your work on time, it is more important to deliver your work with high standards and attention to detail. Rushing your work can compromise your quality and lead to more revisions, complaints, or refunds. Instead, focus on doing your best work and showcase your skills and creativity. If you need more time to polish your work, ask the client for an extension and explain how it will benefit them. Most clients will appreciate your dedication and commitment to excellence.

3 Offer incentives or compensation

A third way to resolve client dissatisfaction with turnaround time is to offer incentives or compensation. Sometimes, despite your best efforts, you may not be able to meet the client's deadline or expectations. In that case, you can try to appease the client by offering them something extra or valuable in return. For example, you can offer them a discount, a free print, a bonus service, or a referral program. Alternatively, you can offer them a partial or full refund, depending on the severity of the situation. The goal is to show the client that you value their business and satisfaction, and that you are willing to make up for the inconvenience.

4 Learn from feedback and improve

A fourth way to resolve client dissatisfaction with turnaround time is to learn from feedback and improve. After you deliver your work, ask the client for their feedback and listen to their comments and suggestions. Thank them for their input and apologize for any issues or delays. Take note of what you did well and what you can improve on. Use the feedback as an opportunity to grow and enhance your skills and processes. For example, you can invest in better equipment, software, or training. You can also streamline your workflow, outsource some tasks, or hire an assistant. By learning from feedback and improving, you can avoid or minimize client dissatisfaction with turnaround time in the future.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?