What are some effective strategies for managing conflict with stakeholders outside your team?

1 Identify the source and nature of the conflict

The first step to managing conflict is to understand what is causing it and what kind of conflict it is. Is it a factual conflict, where there is a disagreement over data, facts, or information? Is it a procedural conflict, where there is a dispute over how to do something, who is responsible, or what resources are needed? Is it a relational conflict, where there is a clash of personalities, emotions, or values? Identifying the source and nature of the conflict can help you choose the appropriate approach and tools to resolve it.

2 Communicate clearly and respectfully

Communication is key to managing conflict, especially with stakeholders outside your team. You need to communicate your perspective, expectations, and needs clearly and respectfully, and listen to theirs as well. Avoid blaming, criticizing, or attacking the other party, and use positive and constructive language. Acknowledge their concerns and interests, and show empathy and respect. Use open-ended questions, paraphrasing, and summarizing to clarify and confirm your understanding of the situation and the other party's position.

3 Seek common ground and mutual benefit

One of the goals of managing conflict is to find a solution that satisfies both parties and preserves the relationship. To do this, you need to seek common ground and mutual benefit, rather than focusing on your differences and competing interests. Identify what you have in common, such as shared goals, values, or interests, and use them as a basis for collaboration and cooperation. Look for ways to create value for both parties, such as by expanding the options, exchanging resources, or offering concessions. Aim for a win-win outcome, where both parties feel that their needs are met and their relationship is improved.