What are some communication techniques to build rapport and trust with the other party in a conflict?

Practice reflective empathy as a communication technique by not only acknowledging the other party's words but also expressing an understanding of their emotions and perspectives. For example, say, "It sounds like this situation has been challenging for you, and I can see why you might feel frustrated." Reflecting their emotions back to them demonstrates empathy and fosters a sense of validation, crucial for building trust in a conflict resolution scenario.

Conflict resolution is not possible without understanding where another party is coming from. By actively listening, you demonstrate that the opinions and feelings of another are important.

Practice empathetic assertion when expressing your thoughts and feelings, combining honesty with understanding. For instance, say, "I understand that we may see things differently, and I'd like to share my perspective as well." This approach acknowledges the potential divergence in views while maintaining a respectful tone, fostering an atmosphere conducive to constructive dialogue.

Part of clearly expressing yourself includes what is not said. Bu avoiding words such as “always” and “never”, you can communicate your own feelings without assigning motives to another party’s behaviors.

Continuously acknowledge and validate the other party's perspective by reiterating your understanding of their feelings or viewpoints. For example, say, "I hear that this situation is frustrating for you, and I appreciate your sharing your concerns." Validating their emotions and experiences demonstrates empathy, reinforcing that their feelings are acknowledged and respected.

Using positive language can transform conflict resolution, but it's easy to misstep. First, avoid superficial positivity. Empty reassurances can seem dismissive and erode trust. Focus on genuine, constructive language that acknowledges the other party's concerns. Avoid phrases that inadvertently minimize their feelings, like "calm down" or "it's not a big deal." These can escalate tensions. Instead, emphasize shared goals and mutual benefits. Use inclusive language like "we can find a solution" or "let's work together." This approach fosters a collaborative atmosphere, crucial for building lasting rapport and trust.

Seek Feedback: Asking for the other party's opinions, like "What do you think we should do?" fosters involvement and shows respect for their perspective, enhancing trust. Active Listening: Demonstrating engagement through nodding and summarizing their points makes the other party feel valued, reinforcing rapport. Empathy: Acknowledging the other person's feelings, like saying, "I understand this is challenging for you," fosters emotional connection and trust. Using questions like "How do you feel about this situation?" encourages dialogue, making the other party feel heard and respected. Consistency: Regularly following through on commitments, as meeting deadlines, builds reliability, which is crucial for establishing trust over time.

Buscar feedback da outra parte é fundamental para verificar o que pode estar incomodando e gerando o conflito. Muitas vezes, percebe-se, através do feedback, que o ponto inicial do conflito pode ser, na verdade, apenas um ruído na comunica??o, que pode estar gerando compreens?es equivocadas.