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What are some communication strategies for peer support across age groups?

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Peer support is a valuable way to provide emotional and practical assistance to people who share similar experiences or challenges. However, peer support can also involve communicating across different age groups, which may pose some barriers or misunderstandings. In this article, you will learn some communication strategies for peer support across age groups, such as adapting your language, respecting boundaries, acknowledging diversity, and using appropriate technology.

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Briar Harte

Disability Inclusion Changemaker of the Year 2024 | Inclusive Design | CX Strategist | Enterprise Transformation |…
Shereena Hussein

Project and Program Delivery ?? Transformation?? I build high-performing, highly engaged teams that deliver ?? My…

1 Adapting your language

One of the most important communication strategies for peer support across age groups is to adapt your language to suit the needs and preferences of your peer. This means avoiding jargon, slang, or acronyms that may be unfamiliar or confusing to your peer, and using clear and simple words that convey your message. It also means being respectful and polite, and avoiding assumptions or stereotypes based on age. For example, you can ask your peer how they prefer to be addressed, and use inclusive and empowering terms that affirm their identity and dignity.

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Briar Harte

Disability Inclusion Changemaker of the Year 2024 | Inclusive Design | CX Strategist | Enterprise Transformation | Digital Inclusion | Accessibility Uplift | Speaker & Advocate | LinkedIn Gold Top Voice
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Reflecting someone else's language can build empathy. In peer support there is often a shared event or scenario. Across generations people may use different language, words and descriptions to express the event and their feelings. Consider being open to alternative, sometimes outdated, language.

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2 Respecting boundaries

Another communication strategy for peer support across age groups is to respect the boundaries and limits of your peer, and to communicate them clearly and assertively. Boundaries are the rules or expectations that you and your peer have for each other, such as how often, when, and how you communicate, what topics you discuss, and how you provide feedback or advice. Respecting boundaries can help you build trust and rapport with your peer, and prevent conflicts or misunderstandings. For example, you can ask your peer what their boundaries are, and share yours, and agree on how to handle any boundary violations.

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Briar Harte

Disability Inclusion Changemaker of the Year 2024 | Inclusive Design | CX Strategist | Enterprise Transformation | Digital Inclusion | Accessibility Uplift | Speaker & Advocate | LinkedIn Gold Top Voice
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Everyone has a different reason for joining a peer support network, and will likely be at different stages. Boundaries are a way to respect what others are capable of discussing, sharing and understanding. Consider what your capable and interested in hearing and sharing.

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3 Acknowledging diversity

A third communication strategy for peer support across age groups is to acknowledge and appreciate the diversity and uniqueness of your peer, and to avoid making generalizations or judgments based on age. Diversity can include not only age, but also culture, ethnicity, gender, sexuality, disability, religion, and other aspects of identity and experience. Acknowledging diversity can help you learn from your peer, and to empathize and relate to their perspective and situation. For example, you can express curiosity and interest in your peer's background and story, and ask open-ended questions that invite them to share more.

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4 Using appropriate technology

A fourth communication strategy for peer support across age groups is to use appropriate and accessible technology that suits the needs and preferences of your peer, and to offer support and guidance if needed. Technology can include various modes and platforms of communication, such as phone calls, text messages, emails, video calls, social media, or online forums. Using appropriate technology can help you communicate effectively and conveniently with your peer, and enhance your connection and engagement. For example, you can ask your peer what technology they are comfortable with, and respect their choice, and offer to help them if they encounter any difficulties or challenges.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Briar Harte

Disability Inclusion Changemaker of the Year 2024 | Inclusive Design | CX Strategist | Enterprise Transformation | Digital Inclusion | Accessibility Uplift | Speaker & Advocate | LinkedIn Gold Top Voice
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Consider what may help others, rather than assuming what helped you will help others. You'll likely find people at variously levels of awareness, confidence and comfort in the shared experience in the peer group. Be patient and open.

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Shereena Hussein

Project and Program Delivery ?? Transformation?? I build high-performing, highly engaged teams that deliver ?? My north-star for 2024: Community ?? Connection/s ?? Compassion ??
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Perhaps a good starting point is to try to first understand the perspective from the person. Don’t assume that you know the challenge because you might have experienced it yourself. Start first by asking questions, seek to understand, and then reflect before you respond.

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What are some communication strategies for peer support across age groups?

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1 Adapting your language

2 Respecting boundaries

3 Acknowledging diversity

4 Using appropriate technology

5 Here’s what else to consider

Peer Support

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What are some communication strategies for peer support across age groups?

1

2

3

4

5

1 Adapting your language

2 Respecting boundaries

3 Acknowledging diversity

4 Using appropriate technology

5 Here’s what else to consider

Peer Support

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