What are some of the best practices for communicating product updates and feedback to stakeholders?

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Proper communication and regular check in's with the team and stakeholders. Show stakeholders that their concerns are heard and taken seriously.

Best practices for communicating product updates and feedback to stakeholders: 1. Schedule regular updates via email or meetings. 2. Highlight key changes and their impact. 3. Provide context on user feedback and how it's addressed. 4. Encourage questions and feedback from stakeholders. 5. Use visuals like charts or screenshots to illustrate changes. Effective communication fosters alignment and collaboration among stakeholders. P.S. How do you ensure stakeholders stay engaged with product updates?

Communicating product updates and feedback to stakeholders effectively: 1. Be transparent: Share updates regularly and honestly. 2. Use clear language: Avoid jargon and keep it simple. 3. Highlight benefits: Focus on how changes impact them. 4. Provide visuals: Use charts and graphs to illustrate key points. 5. Invite feedback: Encourage questions and input. Clear and open communication builds trust and keeps everyone aligned.

The effectiveness of the channel used for communicating product updates is correlated to whether the users are consumers or commercial users. For consumer users, channels such as blogs, social media posts, and "how-to" videos can be highly effective. These mediums are accessible, engaging, and easily digestible, helping to ensure that the updates reach a wide audience and resonate with them. On the other hand, for commercial users, more direct and interactive communication methods are often necessary. Hosting sessions, webinars, and demos with enterprise Points of Contact (PoCs) can be particularly effective, as these formats allow for detailed explanations and real-time interaction.

For internal reviews, I have found it most effective to schedule a review where all employees are invited to attend, where the objective is to review * what is new or changed within the product organization * what has recently been released and for whom * what is in progress * what is coming * sneak peeks into future designs * highlights such as KPIs, testimonials, different headwinds Folks can ask Q&A - but only in chat unless time is available at the end. Goal: The most valuable company-wide meeting anyone attends! Should assess appropriate notification mechanism (i.e. in-app, email subscription) for external stakeholders and personas. Reviews and associated discussions at recurring VoC gatherings are encouraged to showcase progress.

Encourage any collateral is customer-facing and consistent to provide the most benefit across your organization. We have a clear format of: * What was the core problem? * What is the value? The primary message. * What have we done thus far. * Who is it for if it is for specific markets, personas * It should always include screenshots and/or demo gifs The above may seem significant content, but it should not be a thesis. Keep is concise - key words; one sentence. Include more details in your speaker notes so that the information is conveyed consistently, regardless of the speaker. Pictures / Gifs often convey more than words.

A stakeholder map, your living document of all the impacted stakeholders in your project can help you determine your communication needs. Stakeholder buy-in is super important, and miscommunication/information overload can cause projects to fail. Setting a communication plan with stakeholders, frequency and type of communication can help in being consistent and timely. Outlining a goal behind why you're communicating with these stakeholders leads to a consistent tone and cadence.

Provide different options for stakeholders to contribute: * Solution to submit their ideas and enhancements or vote on others' and provide additional commentary * Establish your Voice of the Customer (VoC) programs that provide diverse representation of your customer base. Your VoC program should convey clear expectations and a commitment for at least one year. Your organization needs to ensure you are providing value, leading discussions, and providing opportunities to listen, learn, and gain feedback that helps not only your organization's product strategy, but also the other customers. * Establish a sponsored user program, providing clients the option to participate in design sessions, and design sprints, and pilot/beta programs.

One trick to consider is using your product roadmap as a communication tool with stakeholders. Depending on the context and audience, you could roll back to walk someone through your past product updates, feature releases, etc. Going the other direction, your product roadmap is a great visual touchstone for highlighting upcoming features in the near- and midterm. It’s a totally different medium than something like a product newsletter or release notes, but could be a helpful communication tool to help orient people to the state of your product.