What are the risks of not providing empathy training to case managers?
Case managers are professionals who help clients navigate complex and challenging situations, such as health, legal, or social issues. They often work with vulnerable and marginalized populations, such as people with mental health problems, substance abuse, homelessness, or disabilities. To perform their role effectively, case managers need to have empathy, which is the ability to understand and share the feelings of others. Empathy is not only a moral value, but also a skill that can be learned and improved through training. However, not all case managers receive adequate empathy training, which can have serious risks for both themselves and their clients. In this article, we will explore some of the risks of not providing empathy training to case managers, and how they can be addressed.