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What are the risks of incomplete decision making in complex projects?

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Incomplete decision making is a common challenge in software project management, especially when dealing with complex, uncertain, and dynamic environments. It can result from various factors, such as lack of information, time pressure, conflicting objectives, cognitive biases, or stakeholder resistance. In this article, we will explore some of the risks of incomplete decision making in complex projects and how to mitigate them.

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1 Risk of scope creep

One of the risks of incomplete decision making is that the project scope may expand beyond the original plan, leading to increased costs, delays, and quality issues. Scope creep can occur when the project requirements are not clearly defined, validated, and controlled, or when the project team accepts additional requests from the client or other stakeholders without proper analysis and approval. To avoid scope creep, the project manager should establish a clear and realistic scope statement, communicate it to all the project participants, and use change management processes to evaluate and authorize any changes.

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Muhammad Mustafa

PMO Snr. Manager | Msc in Project Management | MRICS | Chartered Project Management Professional | Leadership and Strategic Project Execution | Power Generation | EPC
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Incomplete decision-making in complex projects carries a lot of risks. It can cause subpar project performance, budget overruns, and delays, imperiling project success. Also it can impact scope management, quality, and resource efficient utilization as well as stakeholders engagement and communication create an unsustainable workflow. Additionally, legal and compliance complications may emerge due to those impacts. To avert these hazards, it is crucial to establish a robust decision-making process that encompasses all pertinent factors, engages stakeholders, adapts choices as needed, and serving as a single source of truth.

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2 Risk of rework

Another risk of incomplete decision making is that the project team may have to redo some of the work that has already been done, wasting time and resources. Rework can occur when the project deliverables do not meet the expectations or specifications of the client or other stakeholders, or when the project team discovers errors or defects in the software. To prevent rework, the project manager should ensure that the project deliverables are aligned with the project objectives, involve the client and other stakeholders in the feedback and testing process, and implement quality assurance and control measures.

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Vyacheslav Benedichuk

Software Development Manager / Software Architect / Lead Developer / Consultant
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Agile methodologies help handle the risk of rework. Continuous stakeholder involvement and demos help obtain feedback quickly and make changes at an early stage. This allows for a reduction in rework. However, agile methodologies are not a panacea. Sometimes, silent stakeholders may remain quiet even in an agile environment until the deadline. Therefore, it is crucial for managers to proactively engage with these stakeholders and gather information promptly.

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3 Risk of conflict

A third risk of incomplete decision making is that the project team may face conflict or disagreement among themselves or with the client or other stakeholders, affecting the collaboration and trust. Conflict can arise when the project team has different opinions, preferences, or perspectives on how to approach the project, or when the client or other stakeholders have conflicting or changing expectations or requirements. To resolve conflict, the project manager should foster a culture of open communication, respect, and compromise, use effective negotiation and problem-solving techniques, and seek external help if needed.

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Jonathan Corrales

I help Millennials and GenX job seekers in tech feel confident and get job offers
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This is the most likely outcome of incomplete decisions. Easily avoid it by documenting two things - open questions - assumptions At the onset of a project. Review open questions and assumptions at the project kickoff meeting (read: make sure you have a kickoff meeting). Address open questions and assumptions. If you can't, any related work should be assigned worst-case estimates — if not backlogged.

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4 Risk of missed opportunities

A fourth risk of incomplete decision making is that the project team may miss some opportunities to improve the project performance, value, or innovation. Opportunities can emerge from changes in the market, technology, or user needs, or from new insights or ideas generated by the project team or other sources. To capture opportunities, the project manager should monitor the external and internal environment, encourage creativity and experimentation, and evaluate and prioritize the potential benefits and risks of each opportunity.

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5 Risk of failure

A fifth risk of incomplete decision making is that the project team may fail to achieve the project goals, satisfy the client or other stakeholders, or deliver a high-quality software product. Failure can result from a combination of the previous risks, or from unforeseen events or circumstances that disrupt the project plan or assumptions. To avoid failure, the project manager should adopt a proactive and flexible approach, anticipate and mitigate the possible threats, and learn from the mistakes and feedback.

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6 How to improve decision making

Project managers should reduce the risks of incomplete decision making in complex projects by following best practices. This includes defining the decision criteria and objectives, gathering reliable information, and involving the right people in the decision process. Furthermore, using appropriate tools and methods to analyze the information, generate and compare alternatives, and make and implement decisions is essential. Lastly, it is important to document and communicate the decisions, monitor and evaluate their outcomes and impacts, review and improve the decision process, and seek continuous learning and improvement.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the risks of incomplete decision making in complex projects?

1

2

3

4

5

6

7

1 Risk of scope creep

2 Risk of rework

3 Risk of conflict

4 Risk of missed opportunities

5 Risk of failure

6 How to improve decision making

7 Here’s what else to consider

Software Project Management

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What are the risks of incomplete decision making in complex projects?

1

2

3

4

5

6

7

1 Risk of scope creep

2 Risk of rework

3 Risk of conflict

4 Risk of missed opportunities

5 Risk of failure

6 How to improve decision making

7 Here’s what else to consider

Software Project Management

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