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What new technologies are being used to measure IT service performance?

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IT service performance is a key aspect of IT strategy, as it affects the quality, efficiency, and value of IT services delivered to customers and stakeholders. However, measuring IT service performance can be challenging, especially in complex and dynamic environments. Fortunately, new technologies are emerging that can help IT leaders and managers monitor, analyze, and improve IT service performance. In this article, we will explore some of these technologies and how they can benefit IT strategy.

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Himanshu Jha

CIO | CDAO | CXO Advisor
Sagar More

Top LinkedIn Voice | Digital Transformation Leader | DevOps, AIOps & SRE Architect | Cloud & Edge Innovator |…
Saulo Domingues

Gerente de TI | Especialista em Estratégia e Inova??o | Líder em projetos de Transforma??o Digital | Impulsionando…

1 AI and Machine Learning

Artificial intelligence (AI) and machine learning (ML) are technologies that can enable IT systems to learn from data and perform tasks that normally require human intelligence. AI and ML can be used to measure IT service performance in various ways, such as detecting and predicting anomalies, faults, and failures in IT systems and services, analyzing and optimizing IT service processes, workflows, and resources, and providing personalized, proactive, and adaptive services. These technologies can help IT leaders and managers gain a deeper and broader understanding of IT service performance, allowing for faster and smarter decision making and action taking. Additionally, AI and ML can provide alerts, recommendations, solutions, identify bottlenecks, inefficiencies, opportunities for improvement, enhance service quality, improve customer satisfaction, as well as generate insights and feedback.

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Sagar More

Top LinkedIn Voice | Digital Transformation Leader | DevOps, AIOps & SRE Architect | Cloud & Edge Innovator | Lean-Agile Strategist | Angel Investor | Visionary Author, Speaker & Influencer
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In the IT performance saga, AI and Machine Learning emerge as digital detectives. Think of them as tech sleuths, tirelessly analyzing data for performance clues. It's like having smart assistants in your IT orchestra, fine-tuning each note. These technologies aren't just tools; they're the Sherlock Holmes of IT, uncovering insights and solving mysteries, ensuring your IT service performance is a symphony of efficiency and excellence.

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Saulo Domingues

Gerente de TI | Especialista em Estratégia e Inova??o | Líder em projetos de Transforma??o Digital | Impulsionando negócios através da tecnologia
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Novas tecnologias como AIOps (Opera??es de TI baseadas em Inteligência Artificial), machine learning e analytics avan?ados. AIOps integra análise de dados, automa??o e aprendizado de máquina para prever e resolver problemas de forma proativa. Ferramentas de machine learning analisam grandes volumes de dados para identificar padr?es e otimizar opera??es. Além disso, a utiliza??o de analytics avan?ados oferece insights detalhados sobre a performance de sistemas, aplicativos e infraestrutura, permitindo uma tomada de decis?o mais informada para melhorar continuamente os servi?os de TI.

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Temesghen Shama Araia

Systems Security Analyst | CIOS | CSIS | Azure Administrator | Networking | IT Systems Analyst | Technical Support Specialist | Cyber Security & Threat Intelligence
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AI (Artificial Intelligence) and machine learning technologies are increasingly utilized to measure and enhance IT service performance. These technologies analyze vast datasets, predict potential issues, automate routine tasks, and optimize system operations, thereby improving service reliability and efficiency.

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2 Cloud Computing

Cloud computing is a technology that enables IT services to be delivered and consumed over the internet, without the need for owning or maintaining physical infrastructure. This technology can be leveraged to measure IT service performance in a variety of ways, such as providing scalable, flexible, and cost-effective platforms that can adjust to changing demands and requirements. Additionally, cloud computing offers various tools and services for IT service performance measurement, such as cloud monitoring, cloud analytics, cloud dashboards, and cloud reporting. This technology also facilitates data sharing, communication, and coordination among different IT service providers, consumers, and stakeholders. By using cloud computing, IT leaders and managers can achieve greater IT service agility, efficiency, and innovation while aligning IT service performance with business goals and expectations.

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Himanshu Jha

CIO | CDAO | CXO Advisor
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While all the public cloud providers at least these 5 that I have experienced to a great degree, AWS, Azure, GCP, IBM Cloud & Oracle do provide most granular events, logs natively and make it easily consumable by self-serve, easy to use dashboards, it is still quite tricky to see the real 'wood for the trees' at an enterprise level when you are in the business of Customer Journeys really. For a bank that typically translates into customer-onboarding journeys, account opening journeys, payments and transfers journeys and if these journeys are partially or completely on a or multiple public cloud then you have to build/stitch a top down view and allowing double clicking down to most granular public cloud service level.

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Temesghen Shama Araia

Systems Security Analyst | CIOS | CSIS | Azure Administrator | Networking | IT Systems Analyst | Technical Support Specialist | Cyber Security & Threat Intelligence
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Cloud computing is a foundational technology used to measure IT service performance. It enables scalable, on-demand access to computing resources, allowing for flexible monitoring, analysis, and management of IT services. Cloud-based solutions provide real-time insights, enhanced collaboration, and cost-effective performance measurement capabilities for IT services.

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3 IoT and Big Data

Internet of Things (IoT) and big data involve the collection, transmission, storage, and analysis of large and diverse sets of data. These technologies can be used to measure IT service performance in various ways. For instance, they can capture and process real-time and historical IT service performance data from multiple IT systems, providing a holistic view. Additionally, advanced analytics such as data mining, data visualization, data modeling, and data storytelling can be applied to generate insights and knowledge. By leveraging these data and insights, IT leaders and managers can enrich and improve IT service performance, creating competitive advantages for their services.

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Temesghen Shama Araia

Systems Security Analyst | CIOS | CSIS | Azure Administrator | Networking | IT Systems Analyst | Technical Support Specialist | Cyber Security & Threat Intelligence
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IoT (Internet of Things) and Big Data technologies are revolutionizing IT service performance measurement. IoT devices collect real-time data, providing insights into network performance, user behavior, and system health. Big Data analytics processes this information, uncovering patterns and trends, enabling proactive troubleshooting, optimization, and predictive maintenance in IT services.

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4 Blockchain and Smart Contracts

Blockchain and smart contracts are technologies that enable the creation, verification, and execution of secure, transparent, and decentralized transactions and agreements, using distributed ledger systems and cryptographic protocols. These technologies can be used to measure IT service performance in various ways, such as establishing and enforcing SLAs, recording and tracking performance data on the blockchain, and resolving IT service disputes. Blockchain and smart contracts can help IT leaders and managers enhance trust, transparency, and quality while reducing risks and costs.

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Temesghen Shama Araia

Systems Security Analyst | CIOS | CSIS | Azure Administrator | Networking | IT Systems Analyst | Technical Support Specialist | Cyber Security & Threat Intelligence
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Blockchain and smart contracts contribute to IT service performance measurement by ensuring transparency, security, and reliability in data recording and transactions. Blockchain technology provides an immutable and decentralized ledger, ensuring accuracy and integrity in performance-related data. Smart contracts automate and enforce agreements, enhancing accountability and efficiency in service-level agreements (SLAs) and performance measurement processes.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What new technologies are being used to measure IT service performance?

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5

1 AI and Machine Learning

2 Cloud Computing

3 IoT and Big Data

4 Blockchain and Smart Contracts

5 Here’s what else to consider

IT Strategy

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What new technologies are being used to measure IT service performance?

1

2

3

4

5

1 AI and Machine Learning

2 Cloud Computing

3 IoT and Big Data

4 Blockchain and Smart Contracts

5 Here’s what else to consider

IT Strategy

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