登录查看更多内容

What negotiation strategies work best for process design conflicts across departments?

由人工智能和领英社区提供技术支持

Process design is the art of creating efficient and effective workflows for delivering value to customers and stakeholders. However, it often involves conflicting interests, perspectives, and priorities among different departments, such as sales, marketing, engineering, and operations. How can you negotiate with other parties to reach a mutually acceptable solution that optimizes the process design? Here are some negotiation strategies that work best for process design conflicts across departments.

在这篇协作文章中查找专家回答

由社区从 4 条内容中精选。了解更多

1 Identify the root causes

Before you engage in any negotiation, you need to understand the underlying causes of the conflict. Why are the other departments opposed to your proposed process design? What are their goals, needs, and concerns? How do they perceive the situation and the potential outcomes? By asking open-ended questions, listening actively, and empathizing with their viewpoints, you can uncover the sources of disagreement and find common ground.

添加您的观点

James McGuigan

Independent Electrical/Electronic Manufacturing Professional
举报内容
If a number of departments are involved, first faux paux is not involving them at initial stage. Next is not to listen and consider their points of view this immediately sets up barriers. If it's your responsibility to create this design process., the more input the better the outcome.

已翻译

赞
Abdullah Rahahleh, CSCP, CSCA, CSCE

Senior Supply Chain Professional | Expertise in Logistics, Procurement | Certified CSCP, CSCA, CSCE | Specialized in Agricultural, Chemical, Animal, Manufacturing, NGO, Medical, Trading, and Customs Sectors
举报内容
In a multinational corporation, tension brewed between the production and logistics departments over a proposed process redesign. Production aimed to streamline operations for increased output, but logistics feared disruptions to their finely-tuned delivery schedules. Delving deeper, it became apparent that production prioritized meeting demand fluctuations, while logistics emphasized maintaining customer satisfaction through punctual deliveries. Through constructive dialogue, they uncovered common ground: enhancing flexibility in production scheduling while refining delivery routes to ensure timely shipments. This collaborative effort not only resolved the conflict but also bolstered supply chain resilience and customer satisfaction.

已翻译

赞

2 Focus on interests, not positions

A common mistake in negotiation is to focus on the positions or demands of each party, rather than the interests or motivations behind them. This can lead to a win-lose scenario, where one side has to compromise or concede to the other. Instead, you should focus on the interests or the reasons why each party wants what they want. For example, instead of arguing over the number of steps in a process, you should explore the underlying interests of efficiency, quality, customer satisfaction, and cost reduction. By focusing on interests, you can create a win-win scenario, where both sides can achieve their objectives and satisfy their needs.

添加您的观点

Abdullah Rahahleh, CSCP, CSCA, CSCE

Senior Supply Chain Professional | Expertise in Logistics, Procurement | Certified CSCP, CSCA, CSCE | Specialized in Agricultural, Chemical, Animal, Manufacturing, NGO, Medical, Trading, and Customs Sectors
举报内容
In a manufacturing firm, procurement and production collided over a new raw material. Procurement aimed for cost reduction, while production prioritized quality. By refocusing on interests, they found common ground: cost-effectiveness and quality assurance. Collaboratively, they identified a supplier offering a balanced solution, securing top-notch material at a competitive price. This story highlights the significance of delving into shared interests to attain mutually beneficial outcomes in negotiation.

已翻译

赞

3 Generate multiple options

Another way to avoid a stalemate in negotiation is to generate multiple options or alternatives for solving the problem. Rather than sticking to one solution or proposal, you should brainstorm with the other parties to come up with various ideas that address the interests and needs of each side. You can use techniques such as mind mapping, affinity diagrams, or nominal group technique to generate and organize options. By generating multiple options, you can increase the chances of finding a creative and mutually beneficial solution that improves the process design.

添加您的观点

4 Use objective criteria

Sometimes, the negotiation can get stuck on subjective opinions or preferences that are hard to resolve. For example, one department may prefer a certain tool or platform over another, without any clear rationale or evidence. In such cases, you should use objective criteria or standards to evaluate the options and make decisions. Objective criteria are based on facts, data, benchmarks, best practices, or industry standards that are relevant and acceptable to both parties. By using objective criteria, you can avoid personal biases or emotions and make rational and fair choices that enhance the process design.

添加您的观点

5 Build rapport and trust

Finally, negotiation is not only about the content or the substance of the problem, but also about the relationship or the process of communication. How you interact with the other parties can affect the outcome and the satisfaction of the negotiation. Therefore, you should build rapport and trust with the other parties by showing respect, honesty, openness, and positivity. You should also use collaborative language, such as "we", "us", or "our", rather than adversarial language, such as "you", "them", or "your". By building rapport and trust, you can foster a cooperative and constructive atmosphere that facilitates the process design negotiation.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

James McGuigan

Independent Electrical/Electronic Manufacturing Professional
举报内容
Have each party highlight the positives of the opposite view do not concentrate on any negative points. The aim is to meet consensus with each party accepting the final design.

已翻译

赞

Process Design

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What negotiation strategies work best for process design conflicts across departments?

1

2

3

4

5

6

1 Identify the root causes

2 Focus on interests, not positions

3 Generate multiple options

4 Use objective criteria

5 Build rapport and trust

6 Here’s what else to consider

Process Design

给文章评分

感谢您的反馈

更多Process Design相关文章

更多相关阅读内容

What negotiation strategies work best for process design conflicts across departments?

1

2

3

4

5

6

1 Identify the root causes

2 Focus on interests, not positions

3 Generate multiple options

4 Use objective criteria

5 Build rapport and trust

6 Here’s what else to consider

Process Design

给文章评分

感谢您的反馈

查看其他技能