What are the most innovative field service software and tools available?

I've been using remote diagnostic tools to support costumers with maintenance schedules and interventions. These tools are essential for knowledge building and experience for the upcoming projects.

Remote diagnostics and support are the primordial use for proactiveness and anticipation. These tools help you to always monitor the desire services and to regularly diagnose such services. If a services goes offline, you proactively start to investigate and fix. If you continually run diagnosis on such services, you will find ways to improve or notify of any anomalies. In my field of expertise for example, you will be able to predict problems and moreover, prevent an issue from happening.

Field Service requires passion, knowledge, total understanding of the product(s) being supported and a tenacity which is second to none. In addition it needs an understanding of "who is the go-to guy" when everything blows up in your face. No, these are not tools, software or processes, but they are essential.

I have been using the remote diagnostic tool to address the problems and assisting the customer about the upcoming maintenance plans, predetermined faults about to arise etc, which helps both the customer and myself in diagnosing the problem in correct manner and prevents the problem to arise most of the time.

I have experience with preventive maintenance tools such as FLIR infrared and UE systems ultrasound technology. These tools are essential for predictive maintenance and provide great software for maintenance analytics. Great investment that can be recovered quickly due to it's effectiveness.

I have worked on numerous installations and migrations. Without the ability to maintain this structures and analyze their continuity, it will cause more problems than benefits. With these tools we are able to predict a replacement of a service. We can also analyze its environment to improve or renovate the work state.

I have work for companies that uses multiple personal. Contractors and exclusive. Scheduling is vital and routing is essential. We have to be able to put the right person at the right time in the right place.

I believe transparency and communication are the best ways to improve customer relationship. While results will prove you are good for the job, managing the relationships with a client will open the door for new business, ideas and long term trust. This can be accomplish by using the right software to document processes and projects. Timelines that can be delivered to the customer for peace of mind and instructions on next step. All automatize with the right tools.

While working in numerous networks for different companies with different field of services, it seems that training has changed drastically. New ways to inherit the information from one employee to another have been developed. Still, for engineers, training is strictly necessary and it has to be done in a way we can promote critical thinking and decision making. Only then the development can occur.

Training and development are the best recognition an employee can receive his management proxies. It relates with assurance and job safety and the company will surely benefit from the added know-how.

Salesforce as a platform offers greatest field service management tools, be it Salesforce field service or Servicemax, which provides gamut of services to the field service organisations to see growth in revenue, reduction in customer dis-satisfaction and efficient running organisations.