What are the most important things to remember when giving feedback?

1 Be specific and timely

Feedback should be based on specific observations and examples, not vague impressions or generalizations. This way, the receiver can understand what they did well or what they need to improve, and how it relates to their goals and expectations. Feedback should also be given as soon as possible after the event or behavior, while it is still fresh and relevant. Delaying feedback can reduce its impact and accuracy, and make it seem less important or sincere.

2 Be balanced and positive

Feedback should include both positive and negative aspects, not just focus on one or the other. Positive feedback can reinforce good practices, boost confidence, and encourage further development. Negative feedback can identify areas for improvement, offer suggestions, and set clear standards. However, negative feedback should be framed as constructive criticism, not as personal attacks or blame. Feedback should also be positive in tone and language, using words like "can", "will", "suggest", and "appreciate", rather than "can't", "won't", "must", and "demand".

3 Be clear and concise

Feedback should be easy to understand and follow, not confusing or overwhelming. Feedback should be concise and to the point, avoiding unnecessary details, jargon, or repetition. Feedback should also be clear and consistent, not contradictory or ambiguous. Feedback should match the receiver's level of knowledge and experience, and explain the rationale and benefits of the feedback. Feedback should also be realistic and achievable, not unrealistic or impossible.

4 Be respectful and empathetic

Feedback should be respectful and empathetic, not rude or insensitive. Feedback should consider the receiver's feelings, perspectives, and preferences, and avoid making assumptions or judgments. Feedback should also respect the receiver's autonomy and dignity, and avoid imposing or dictating solutions. Feedback should be delivered in a respectful and appropriate manner, considering the timing, setting, and mode of communication. Feedback should also be respectful of cultural and individual differences, and adapt to the receiver's style and needs.

5 Be interactive and supportive

Feedback should be interactive and supportive, not one-way or authoritative. Feedback should involve the receiver in the feedback process, asking for their input, feedback, and questions. Feedback should also encourage dialogue and discussion, not just deliver information or instructions. Feedback should be supportive and collaborative, not critical or competitive. Feedback should offer guidance and resources, not just point out problems or errors. Feedback should also follow up and monitor progress, not just give feedback once and forget.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?