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What are the most important metrics to track for an ISMS?

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An information security management system (ISMS) is a set of policies, procedures, and controls that aim to protect the confidentiality, integrity, and availability of an organization's information assets. To ensure that an ISMS is effective, efficient, and aligned with the organization's objectives, it is essential to measure and monitor its performance using relevant metrics. But what are the most important metrics to track for an ISMS? In this article, we will discuss six key metrics that can help you evaluate and improve your ISMS.

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Ankit .

CISM | ISO 27001:2013 LA | ISO 22301:2019 LA | ISO 9001:2015 IA | ISO 27001:2022 IA |

1 Compliance status

Compliance status is the metric that indicates whether your ISMS meets the requirements of the applicable laws, regulations, standards, and contracts. Compliance status can be measured by conducting regular audits, assessments, and reviews of your ISMS and its components. Compliance status can help you identify and mitigate any gaps, risks, or issues that may affect your legal or contractual obligations, as well as your reputation and trustworthiness.

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Ankit .

CISM | ISO 27001:2013 LA | ISO 22301:2019 LA | ISO 9001:2015 IA | ISO 27001:2022 IA |
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The Compliance Status Matrix categorizes entities as Compliant, Non-Compliant, Area of Improvement, or Best Practice. Approach should be risk-based, focusing on understanding vulnerabilities and threats in non-compliance. Also plan to mitigate these gaps to strengthen the security systems and foster continuous improvement.

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2 Risk exposure

Risk exposure is the metric that reflects the level of potential harm or loss that your ISMS faces from various threats and vulnerabilities. Risk exposure can be measured by performing risk assessments, risk analyses, and risk treatment plans for your ISMS and its components. Risk exposure can help you prioritize and allocate your resources, actions, and controls to reduce the likelihood and impact of adverse events.

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Ankit .

CISM | ISO 27001:2013 LA | ISO 22301:2019 LA | ISO 9001:2015 IA | ISO 27001:2022 IA |
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If something is being highlighted as non-conformity. Our approach must risk-based, focusing on understanding vulnerabilities and threats in non-compliance. Organization should Analyze the Risk, develop and implement a treatment plan. Prioritize the mitigation based on Risk Impact.

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3 Incident response

Incident response is the metric that measures how well your ISMS handles and resolves any security incidents that may occur. Incident response can be measured by tracking the number, type, severity, duration, and outcome of security incidents, as well as the effectiveness and efficiency of your incident response procedures and teams. Incident response can help you learn from your mistakes, improve your resilience, and prevent recurrence.

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4 Awareness and training

Awareness and training is the metric that evaluates the level of knowledge and skills that your ISMS stakeholders have regarding information security. Awareness and training can be measured by conducting surveys, quizzes, tests, and feedback sessions for your employees, managers, customers, partners, and suppliers. Awareness and training can help you increase your ISMS culture, engagement, and commitment, as well as reduce human errors and negligence.

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5 Continuous improvement

Continuous improvement is the metric that assesses the degree of progress and innovation that your ISMS achieves over time. Continuous improvement can be measured by setting and reviewing SMART (specific, measurable, achievable, relevant, and time-bound) goals and objectives for your ISMS and its components, as well as by implementing and monitoring corrective and preventive actions. Continuous improvement can help you enhance your ISMS performance, maturity, and value.

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6 Customer satisfaction

Customer satisfaction is the metric that gauges the level of satisfaction and loyalty that your ISMS delivers to your internal and external customers. Customer satisfaction can be measured by collecting and analyzing feedback, ratings, reviews, testimonials, and referrals from your customers. Customer satisfaction can help you retain and attract customers, increase your revenue and profitability, and strengthen your competitive advantage.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the most important metrics to track for an ISMS?

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1 Compliance status

2 Risk exposure

3 Incident response

4 Awareness and training

5 Continuous improvement

6 Customer satisfaction

7 Here’s what else to consider

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