What are the most important elements to include in a hardware troubleshooting document?

1 Define the scope

The first element to include in a hardware troubleshooting document is the scope. The scope defines what kind of hardware issues the document covers, and what kind of hardware devices and systems it applies to. For example, you might have a separate document for desktops, laptops, printers, scanners, or network devices. The scope also specifies the level of technical expertise required to use the document, and the assumptions and prerequisites for the troubleshooting process. For example, you might assume that the user has basic computer skills, access to the internet, and a backup of their data.

3 Use a logical structure

The third element to include in a hardware troubleshooting document is a logical structure. A logical structure organizes the document into sections and subsections that follow a clear and consistent order. For example, you might use a hierarchical structure that starts with the most general and common issues, and then drills down to the more specific and rare ones. You might also use a sequential structure that guides the user through a series of steps or actions to perform, from the simplest to the most complex ones. A logical structure helps the user navigate the document easily and find the relevant information quickly.

4 Include clear instructions

The fourth element to include in a hardware troubleshooting document is clear instructions. Clear instructions are the core of the document, as they tell the user exactly what to do to fix the hardware issue. Clear instructions should be concise, precise, and easy to follow. They should use simple and familiar language, avoid jargon and acronyms, and explain any technical terms. They should also use numbered or bulleted lists, subheadings, and

tags for code blocks to make the instructions more readable and scannable. Clear instructions should also include screenshots, diagrams, or videos to illustrate the steps visually and reduce ambiguity.
###### Provide feedback and verification
The fifth element to include in a hardware troubleshooting document is feedback and verification. Feedback and verification are the ways to confirm that the hardware issue has been resolved, or to identify the next steps if it has not. Feedback and verification should be provided after each instruction or section, and should use clear and positive language. For example, you might ask the user to check if the hardware device is working properly, if the error message has disappeared, or if the performance has improved. You might also suggest the user to test the hardware device with different scenarios or settings, or to contact the technical support team for further assistance.
###### Add references and resources
The sixth and final element to include in a hardware troubleshooting document is references and resources. References and resources are the sources of additional information or support that the user can consult if they need more help or guidance. References and resources should be relevant, reliable, and up-to-date. For example, you might provide links to the official website, manual, or forum of the hardware device or system. You might also provide links to other troubleshooting documents, articles, blogs, or videos that cover similar or related topics. References and resources should be clearly labeled and organized at the end of the document or in a separate appendix.
######Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?