What are the most effective ways to use mobile check-in and check-out for hotels?

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Mobile check-in and check-out are becoming more popular among hotel guests, especially in the post-pandemic era. They offer convenience, speed, and safety, as well as a personalized and contactless experience. But how can hotels implement them effectively and efficiently? Here are some tips and best practices to consider.

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Deepak Mavinkurve

Building Scale in Travel Analytics
Emanuele Cosomati

??♂?Business Development & Sales Leader ?? Hospitality- Spezialist ?? Digital Lover & Digital Journey Experte ??Ex…
Silas Grecco

Capacita??o e Facilita??o em Hospitalidade e Experiência do Cliente | ???? Falo sobre #hospitalidade para uma cultura +…

1 Choose the right platform

The first step is to choose a platform that suits your hotel's needs and budget. There are different options available, such as mobile apps, web-based portals, or SMS messages. You should consider factors such as the ease of use, the integration with your existing systems, the security and privacy features, and the customer support. You should also test the platform before launching it to ensure it works smoothly and reliably.

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Deepak Mavinkurve

Building Scale in Travel Analytics
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The first step is to choose a platform that suits the hotel's needs and budget. Different options, such as mobile apps, web-based portals, or SMS messages, are available. It would help if you considered factors such as the ease of use, most importantly. ability to integrate with your existing systems, the data security and privacy features, and customer support.

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2 Communicate the benefits

The next step is to communicate the benefits of mobile check-in and check-out to your guests. You should inform them about the availability and the advantages of using this option, such as saving time, avoiding queues, and reducing contact. You should also provide clear and simple instructions on how to use the platform, and answer any questions or concerns they may have. You can use different channels, such as email, social media, or your website, to reach out to your guests and encourage them to try mobile check-in and check-out.

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3 Enhance the guest experience

The third step is to enhance the guest experience with mobile check-in and check-out. You should use the platform to collect and analyze data about your guests' preferences, needs, and feedback. You should also use the platform to offer additional services and amenities, such as room upgrades, late check-out, or loyalty rewards. You should also use the platform to communicate with your guests during their stay, and provide them with relevant information and recommendations. By doing so, you can create a more personalized and engaging experience for your guests.

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4 Train your staff

The fourth step is to train your staff on how to use and support mobile check-in and check-out. You should ensure that your staff are familiar with the platform and its features, and can assist your guests if they encounter any issues or difficulties. You should also train your staff on how to handle different scenarios, such as guest requests, complaints, or emergencies. You should also train your staff on how to balance the use of technology with the human touch, and how to maintain a high level of service and hospitality.

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5 Monitor and improve

The final step is to monitor and improve your mobile check-in and check-out process. You should collect and analyze data on the usage, satisfaction, and feedback of your guests and staff. You should also identify and resolve any problems or glitches that may arise with the platform or the process. You should also seek and implement suggestions and ideas on how to improve and optimize your mobile check-in and check-out process. By doing so, you can ensure that you are providing a seamless and satisfying experience for your guests and staff.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Emanuele Cosomati

??♂?Business Development & Sales Leader ?? Hospitality- Spezialist ?? Digital Lover & Digital Journey Experte ??Ex Hotel Manager ???????? Vater
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What guests expect and which target audience we have is of course vital for the right choice of digital guest journey. But the tech stack itself is crucial for having success. It’s very easy to spend a huge amount of money on a big check in tower which finally isn’t used or fails a lot. It’s important to choose the right partners in terms of PMS, Automated Guest Communication and locking system. Those 3 players are very important for the self check in or mobile check in experience, which in fact can easily be designed via tablet and a functional web app.

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Silas Grecco

Capacita??o e Facilita??o em Hospitalidade e Experiência do Cliente | ???? Falo sobre #hospitalidade para uma cultura + #humana nas empresas | +15 anos de experiência com atendimento de alto padr?o
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Acredito que faltou considerar o perfil do cliente. Será que seu cliente faz quest?o de ter um c-in e c-out móvel? Você colocou essa quest?o na sua pesquisa? tem dados? Falou com seus clientes mais impotentes? Pode ser que seu perfil de cliente queira sim praticidade e rapidez, mas n?o necessariamente ele mesmo ter que fazer isso on-line. Ter uma equipe que agilize tudo pode ser mais vantajoso (e econ?mico) sem falar que existem pesquisas que comprovam que intera??es ao longo da jornada, desde que eficazes, cordiais e precisas, aumentam muito a satisfa??o dos hóspedes.

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What are the most effective ways to use mobile check-in and check-out for hotels?

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1 Choose the right platform

2 Communicate the benefits

3 Enhance the guest experience

4 Train your staff

5 Monitor and improve

6 Here’s what else to consider

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