What are the most effective ways to train your team on global delivery tools and platforms?

1 Assess your team's skills and gaps

Before you start planning your training program, you need to understand your team's current level of knowledge and skills on the tools and platforms you use or plan to use. You can use various methods to assess your team's skills and gaps, such as surveys, quizzes, interviews, or performance reviews. Based on the results, you can identify the areas that need improvement, the priorities and objectives of the training, and the best formats and methods to deliver the training.

2 Choose the right tools and platforms for training

Depending on the type and complexity of the tools and platforms you want to train your team on, you may need different tools and platforms for training. For example, if you want to train your team on cloud computing, you may need a cloud-based learning management system (LMS) that allows you to create, manage, and track online courses and assessments. If you want to train your team on DevOps tools, you may need a virtual lab environment that enables hands-on practice and collaboration. You should also consider the accessibility, usability, and security of the tools and platforms you choose for training.

3 Use a blended learning approach

A blended learning approach combines different modes and methods of training, such as online, offline, synchronous, asynchronous, self-paced, instructor-led, or peer-to-peer. This way, you can cater to your team's diverse learning styles, preferences, and needs. You can also leverage the benefits of each mode and method, such as flexibility, convenience, interactivity, feedback, and engagement. A blended learning approach can also help you overcome the challenges of global delivery, such as time zones, languages, cultures, and communication.

4 Customize the content and delivery

One size does not fit all when it comes to training your team on global delivery tools and platforms. You need to customize the content and delivery of your training program to suit your team's specific needs, goals, and contexts. You can do this by using relevant examples, scenarios, case studies, and exercises that reflect your team's work environment and challenges. You can also tailor the pace, duration, frequency, and sequence of your training sessions to match your team's availability and workload.

5 Evaluate and improve your training program

Training is not a one-time event, but a continuous process of learning and improvement. You need to evaluate and improve your training program regularly to ensure that it meets your team's expectations and needs, and that it delivers the desired outcomes and results. You can use various methods to evaluate and improve your training program, such as feedback forms, surveys, tests, analytics, or interviews. Based on the feedback and data, you can identify the strengths and weaknesses of your training program, and make adjustments and enhancements accordingly.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?