What are the most effective ways to create a library chat service that meets patron needs?

We have to first understand the needs of the patrons by communicating well with them through different channels (email addresses, social media, etc.) in order to make sure of their needs. Also, some statistical analysis and other types of analysis of the circulation records of the patrons would help us with that task. Again, the more the librarians communicate with patrons, the more they will understand their needs.

Any legitimate vendor for a platform such as this will not only have an overview pitch meeting with you, but they will also offer trial periods with hands-on help. Remember that what is user friendly to you might not be for the person on the other end. Just because you, library staff, love your interface doesn't mean that what the patrons are seeing/experiencing is the same or what they need. Consider how upfront costs for a platform could save money elsewhere by improving or streamlining other services into it (e.g., holds, renewals, etc.).

Para escolher a plataforma ideal, é importante analisar o perfil do público onde sua biblioteca está inserida, só assim a essa ferramenta de comunica??o será de fato eficaz. Qual o tipo de ferramenta de comunica??o os usuários da sua biblioteca est?o mais acostumados a utilizar, redes socias? Qual rede social mais alcan?a seu público? Ferramentas de mensagens instantanea? Qual a mais utilizada na sua comunidade? Um grupo de discuss?o online, um fórum ou uma comunidade online. S?o muitas op??es e temos que escolher assertivamente.

Sorry to be a contrarian, but the latest development in Generative AI tools has made this system very simple to implement and to present to users. No longer are the days that "selecting the right platform is crucial". If it can be set up in a few hours, then it can be taken down and set up with a newer platform very easy. The decision should not be taken lightly, but I would suggest as much proof-of-concept or conference room pilots as possible. Try and test. Find a consulting organization that will not charge that much to set up a quick test and see where it goes.

In choosing which platform/s to be used in library chat service, one must consider the demographic of the target audience, their age, gender, location etc. in order to know which age bracket most likely to use social media platforms, location (in order to know which platform is widely used in particular country). One must also consider the budget and the goal of the institution.

Here again, I find the generic answer is too much. Yes, every enterprise level software should have some staff training, but I usually lead my teams to get going with something, so that we can (a) find out how easy it is to use and (b) how valuable is to our users.

Motivar a los participantes a través de charlas , conferencias literarios que trasmitan ense?anzas, vivencias , oportunidades, crecimiento y realización

Provide comprehensive training to library staff who will be responsible for managing the chat service. This should include training on how to use the chat platform effectively, as well as guidelines for responding to patron inquiries in a timely and professional manner.

Ahora mismo la IA está desarrollándose a pasos agigantados y no es baladí porque va a cambiar nuestra forma de trabajar de una manera exponencial. Así que es necesario capacitar al personal para afrontar este nuevo reto, sobre todo en las herramientas que salgan especializadas en el ámbito bibliotecario y de gestión de la información. Y también en aquellas que puedan aportar soluciones al trabajo bibliotecario, entre otas, por ejemplo Chat GPT.

En este aspecto para formar al personal considero importante la existencia de cursos ofrecidos dede platafomras sindicales o la Federación Madrile?a de Municipios, que pueden dise?ar cursos sin coste para el personal, de forma que capaciten sobre cómo dirigirnos al usuario por medio de Whatsahpp, o bien respondiendo en nuestras redes sociales a comentarios o mensajes directos. Otra opción formativa adecuada son las conferencias y jornadas que se celebran desde asociaciones de bibliotecarios. Por ejemplo, las últimas a las que ha asistido en Albacete tenían como objetivo implantar el uso de las redes sociales a través de las cuales, Instagram, Titok, o Facebook, establecer conexión.

Si es de nueva creación está bien publicitarlo a través de una newsletter, post, red social o el medio usual que la biblioteca tenga para comunicar las novedades en los servicios. En la comunicación es importante explicar cómo funcionará y para qué está destinado el mismo, de esta forma tanto usuarios como bibliotecarios estarán en la misma página.

I will adopt a rigorous Marketing strategy whereby products are promoted through periodical exhibition, display of fliers that contain new resources in the Library, displaying these resources on racks for patrons to go through. Also one-on-one recommendation of the book. A strategy I also adopt is the review books that some users fill when they have gone through the book, this enables other users to preview the resources from their points of view

Raise awareness of the library chat service among patrons through various marketing channels, such as social media, library website, and in-person promotions. Encourage patrons to use the chat service by highlighting its convenience and benefits.

El marketing bibliotecario es una pieza clave para la supervivencia de las bibliotecas. Promocionar un servicio de atención tecnológica o de chat directo es necesario para llegar a nuestros usuarios potenciales. En los cursos de formación de usuarios, en las visitas guiadas de los escolares o grupos es un buen momento para dar a conocer los aspectos más novedosos de nuestra biblioteca

Una de las mejores opciones en este caso, es el boca a boca. Aprovechar los momentos más tranquilos del día a día para comentar a los usuarios que existen nuestras redes. Además podemos incluir un código Qr en nuestro catálogo impreso.

El feedback es imporante para cualquier servicio bibliotecario. Hay que tener en cuenta qué esperamos con este servicio y si se está cumpliendo el objetivo fijado, además de cubrir las necesidades de los usuarios.

Feedback - It will ensure that you are creating a service within the scope of what the staff/company needs, also allowing for the possible improvement of any already existing systems, once in place, then adequate training, ensuring anyone and everyone can utilize the Library chat to best of their ability, which will then allow further Service & System improvement.

Se pueden crear respuestas rápidas con la resolución de las preguntas más frecuentes para agilizar el servicio. De la misma forma, se pueden a?adir en shortcuts enlaces de interés para el usuario.

What you will find with these services is clearly that not everyone should have access to all this data. Here is a live example: A major retailer had a database of contracts. Putting a chatbot in front of this database for all employees to use was easy. Putting guardrails to keep some employees from getting access to certain parts of these contracts was work. Looking back, 90% was the guardrails effort and only 10% for the LLM access to the data. Keep that in mind when doing these projects. You will find amazing initial capabilities of creating retrieval augmented generative (RAG) systems within weeks. The clarity of access, on the other hand, can be a tricky proposition.

Es importante que la biblioteca avance con el tiempo. Tenemos que quitarnos esa imagen de personas repletas de polvo. Un departamento tecnológico avanzado estudiando y aplicando nuevas herramientas debe de ser imprescindible. Préstamo digital, inteligencia artificial, deben de ser fundamentales a día de hoy. Ofrecer algo al usuario que ninguna biblioteca lo ofrece, te hará aumentar tus usuarios

Chatbot powered by AI is the best idea and reference librarian should train the bot in such a way that it becomes very powerful everyday as it provides reference services, answer to general queries, and provide assistance to research based questions. Thr chatbot needs to be smarter and should responds to complicated queries and at the same time direct the user to a librarian who is qualified to answer the relevant questions which it cannot.

I think rather than having a chat service for a library, we should harness the power of AI and be able to provide an assistant like service. Imagine walking in a library and rather than looking for a book you can ask a question and get all the answers you need from all relevant books. This can be further expanded to a layer on top of all information sources in a univeristy setting. Endless possibilities.

Add remote working features to help your library with online routine shifts, this will increase your chances of real-time responding to queries that May Need human intervention in addition to machine services.

In my experience, library chat services are the most sucessful if they can be consistently relied upon by stakholders. It is often difficult for one library to provide ample hours for an additional service (much less round the clock service!), but more achievable when multiple libraries can contribute staff time. Cooperatives of this nature achieve an expanded rotation for greater service availability hours. The side benefit for those who paticipate in such a service is increased casual networking opportunities and exposure to different resources and collections.

é muito importante a utiliza??o de comunica??o objetiva, clara e n?o violenta, adequa??o da linguagem ao público, liguagem acessível, pronto atendimento, empatia.