What are the most effective ways to build lasting professional relationships in Quality Assurance?

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Quality assurance (QA) is a vital process in software development that ensures the quality and functionality of the products and services delivered to customers. However, QA is not only about testing and finding bugs, but also about building lasting professional relationships with other stakeholders in the project, such as developers, product owners, managers, and end-users. In this article, you will learn some of the most effective ways to network and collaborate with others in QA, and how to leverage these relationships for your career growth and satisfaction.

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1 Communicate clearly and respectfully

Communication is a key skill for any QA professional. You need to be able to communicate your test plans, results, feedback, and suggestions to different audiences in various formats. Additionally, it's important to have the ability to listen and understand the requirements, expectations, and perspectives of others. To communicate effectively, use simple and concise language, avoid jargon and acronyms, and tailor your message to the level of understanding of your audience. Additionally, use a positive and constructive tone, avoid blaming or criticizing, and acknowledge the contributions and efforts of others. Utilize appropriate tools such as emails, chats, calls, meetings, reports, presentations, and demos; all while following the best practices and etiquette for each one. Ask questions for clarification and understanding while encouraging others to do the same. Lastly, give and receive feedback, praise, and recognition; then act on them accordingly.

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Rebecca Womack

Behavior Scientist dedicated to supporting clinical excellence. "Quality is never an accident. It is always the result of high intention, sincere effort, and intelligent execution." - William Forrester
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By coming from a place of seeking to learn and understand, members of a Quality Assurance team can share data through a lens of caring collaboration. The data tell the story of the process - and whether or not the process is working. The QA team can have the most impact when they share their findings by assuming good intent, asking "why", and providing solutions via the QA "what".

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2 Collaborate effectively and efficiently

Collaboration is a necessary skill for QA professionals. Working with other QA team members, developers, product owners, and end-users is essential to ensure the quality of the product or service. To collaborate effectively and efficiently, it is important to establish clear roles and responsibilities, expectations and goals, and processes and standards for all stakeholders. Utilizing agile and collaborative methodologies such as Scrum, Kanban, or DevOps can be beneficial, as well as incorporating tools such as Jira, Trello, or GitHub. Test automation, continuous integration, and continuous delivery can help optimize the QA workflow while reducing manual work and errors. Participating actively in meetings, reviews, retrospectives, and other collaborative events is also important to contribute ideas, opinions, and solutions. Additionally, learning from others while sharing knowledge and expertise can be beneficial to mentor or coach those who need help.

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SAUGATA BASU

Experienced L&D Professional , TTT & Leadership Training & Management
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Quality is all about guidance to the team where the sales and operations miss out in race of business extraction. other departments should not make a. Notion that Quality department is a fault finding department, but a department to help all the departments to achieve the target with 100% accuracy or quality.

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3 Build trust and rapport

QA professionals need to build trust and rapport with their QA team members, developers, product owners, and end-users. Doing so requires demonstrating credibility, reliability, and professionalism in your QA work. To establish and maintain positive and productive relationships, you should show genuine interest in others and find common ground. Additionally, be honest and consistent in your communication and actions, deliver on your promises, respect the diversity of others, and express gratitude for their successes. Establishing trust and rapport will create a culture of mutual respect and support that will help you meet or exceed the expectations of others.

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4 Network and connect

Networking and connecting with others is a valuable skill for QA professionals. To do this, you should attend and participate in QA events, such as conferences, webinars, workshops, meetups, and hackathons to exchange contacts and insights. You should also join and engage in QA platforms, such as forums, blogs, podcasts, newsletters, and social media to share your content and comments. Additionally, you should seek and offer mentorship, guidance, and advice to other QA professionals. Furthermore, you should seek new challenges and roles that align with your QA interests and goals to demonstrate your skills. Lastly, you should seek referrals and provide endorsements to other QA professionals. Doing all of this will help expand your network and connections with other QA professionals, developers, product owners, and end-users; showcase your QA work; build your personal brand; acknowledge support; and leverage these relationships for career development and opportunities.

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5 Invest in yourself

Investing in yourself is a fifth crucial skill for QA professionals. You need to continuously improve your skills, knowledge, and competencies, as well as keep up with the latest trends and innovations in the QA field. Additionally, it's important to balance your QA work and life, and take care of your physical, mental, and emotional wellbeing. To do this, you should pursue formal and informal learning opportunities such as courses, certifications, books, articles, podcasts, and webinars. Furthermore, you should seek feedback and evaluation from others such as team members, developers, product owners, and end-users to identify your strengths and areas for improvement. It's also important to set realistic and specific goals for your QA career that you can track your progress and achievements against. Additionally, you should manage your time and prioritize tasks while avoiding procrastination and distractions. Finally, you should manage stress and emotions while practicing mindfulness and relaxation techniques.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the most effective ways to build lasting professional relationships in Quality Assurance?

1

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3

4

5

6

1 Communicate clearly and respectfully

2 Collaborate effectively and efficiently

3 Build trust and rapport

4 Network and connect

5 Invest in yourself

6 Here’s what else to consider

Quality Assurance

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What are the most effective ways to build lasting professional relationships in Quality Assurance?

1

2

3

4

5

6

1 Communicate clearly and respectfully

2 Collaborate effectively and efficiently

3 Build trust and rapport

4 Network and connect

5 Invest in yourself

6 Here’s what else to consider

Quality Assurance

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