What are the most effective TQM strategies for service industries?
Service industries face unique challenges and opportunities when it comes to quality management. Unlike manufacturing, service quality is often intangible, variable, and dependent on customer perceptions and expectations. Therefore, service providers need to adopt effective total quality management (TQM) strategies that can enhance their performance, customer satisfaction, and competitive advantage. In this article, we will explore some of the most effective TQM strategies for service industries and how they can be implemented in practice.