What are the most effective housekeeping strategies for hotels?

2 Train your staff

The second step is to invest in the training and development of your housekeeping staff. They are the ones who interact with your guests, handle your assets, and represent your brand. Therefore, they need to have the skills, knowledge, and attitude to perform their tasks effectively and efficiently. You can provide them with regular and updated training on topics such as cleaning techniques, safety procedures, guest service, or environmental practices. You can also motivate them with incentives, recognition, or career opportunities.

3 Optimize your processes

The third step is to streamline and standardize your housekeeping processes to reduce waste, errors, and delays. You can use methods such as lean management, six sigma, or kaizen to eliminate unnecessary steps, improve quality, and increase speed. You can also implement systems such as scheduling software, inventory management, or quality control to automate and monitor your housekeeping activities. You can also adopt best practices such as green cleaning, room-ready inspection, or deep cleaning to enhance your housekeeping performance.

4 Communicate effectively

The fourth step is to communicate clearly and frequently with your housekeeping staff and other stakeholders. Communication is essential for coordination, collaboration, and feedback. You can use channels such as meetings, reports, or mobile apps to share information, instructions, or updates. You can also encourage dialogue, feedback, or suggestions from your housekeeping staff and other departments to resolve issues, improve processes, or foster teamwork. You can also communicate with your guests to inform them of your housekeeping policies, procedures, or expectations.

5 Evaluate and improve

The fifth step is to monitor and review your housekeeping results and make adjustments as needed. You can use tools such as metrics, benchmarks, or audits to measure and compare your housekeeping performance against your goals, standards, or competitors. You can also use tools such as surveys, reviews, or complaints to assess and improve your guest satisfaction and loyalty. You can also use tools such as interviews, appraisals, or surveys to evaluate and enhance your staff engagement and retention.

6 Innovate and adapt

The sixth step is to innovate and adapt your housekeeping strategies to meet the changing needs and expectations of your guests, staff, and market. You can use methods such as research, brainstorming, or testing to generate and implement new ideas, solutions, or technologies. You can also use methods such as scanning, forecasting, or scenario planning to anticipate and respond to emerging trends, opportunities, or threats. You can also use methods such as learning, experimenting, or piloting to learn from your successes and failures and continuously improve your housekeeping practices.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?