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What are the most common team problem-solving skills and how can you improve them?

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Problem-solving skills are essential for any team that wants to achieve its goals and overcome challenges. However, not all teams have the same level of problem-solving skills, and some may need to improve them to work more effectively and efficiently. In this article, you will learn about the most common team problem-solving skills and how you can improve them.

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Anna Karnaukh

Program Manager | PMP? | Co-founder & CEO | Helping Businesses Deliver High-Quality Results Efficiently
Carlos Castillo

Director, Operations Jet Infrastructure

1 Define the problem

The first step in any problem-solving process is to define the problem clearly and accurately. This means that you and your team need to agree on what the problem is, why it matters, and what the desired outcome is. To define the problem, you can use tools such as brainstorming, SWOT analysis, root cause analysis, or the 5 Whys technique. These tools can help you identify the main issue, the causes, the effects, and the criteria for a successful solution.

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Carlos Castillo

Director, Operations Jet Infrastructure
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One of the key challenges is a lack of clear communication, which can lead to misunderstandings, misalignment of goals, and confusion among team members. Another common issue is the difficulty in making timely and effective decisions, often due to indecision, conflicting opinions, or a lack of consensus. Additionally, collaboration problems can arise from interpersonal conflicts, differences in work styles, or a lack of trust among team members. To improve these aspects of team problem solving, it's crucial to promote open and transparent communication, establish clear roles and responsibilities, encourage active listening, and foster a culture of trust and respect within the team.

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2 Generate alternatives

The next step is to generate as many possible solutions as you can. This requires creativity, openness, and divergent thinking. You and your team need to avoid jumping to conclusions or dismissing ideas without considering them. To generate alternatives, you can use tools such as mind mapping, brainstorming, SCAMPER, or the Six Thinking Hats technique. These tools can help you explore different perspectives, scenarios, and possibilities for solving the problem.

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3 Evaluate and select

The third step is to evaluate and select the best solution from the alternatives. This requires critical thinking, analysis, and convergent thinking. You and your team need to weigh the pros and cons of each option, compare them to the criteria, and test them for feasibility and effectiveness. To evaluate and select, you can use tools such as decision matrix, cost-benefit analysis, force field analysis, or the PMI technique. These tools can help you rank, score, and choose the most suitable solution for the problem.

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4 Implement and monitor

The final step is to implement and monitor the solution. This requires planning, communication, and action. You and your team need to assign roles and responsibilities, set timelines and milestones, and execute the solution. You also need to monitor the results, measure the impact, and collect feedback. To implement and monitor, you can use tools such as action plan, Gantt chart, SMART goals, or the PDCA cycle. These tools can help you organize, track, and improve the solution.

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5 Improve your skills

To improve your team problem-solving skills, you need to practice them regularly and learn from your experiences. You can also seek feedback from others, such as your peers, mentors, or supervisors. You can also take online courses, read books, or watch videos on problem-solving techniques and strategies. Additionally, you can join or form a problem-solving group or club, where you can share ideas, challenges, and solutions with other problem-solvers.

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6 Benefits of problem-solving skills

Problem-solving skills can be beneficial for more than just solving issues; they can also improve your team's performance, productivity, and satisfaction. With improved problem-solving abilities, your team can be better equipped to achieve goals and objectives, adapt to changing environments, collaborate and communicate more effectively, innovate and create value, and learn and grow continuously.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Anna Karnaukh

Program Manager | PMP? | Co-founder & CEO | Helping Businesses Deliver High-Quality Results Efficiently
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Sometimes what we face isn't just a problem to solve, but a polarity — a situation where multiple perspectives are true at the same time. In these cases, it's not about finding one perfect solution; it's about balancing different approaches. I encourage you to look into polarity thinking; it's a really helpful way to navigate through complex challenges.

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What are the most common team problem-solving skills and how can you improve them?

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4

5

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1 Define the problem

2 Generate alternatives

3 Evaluate and select

4 Implement and monitor

5 Improve your skills

6 Benefits of problem-solving skills

7 Here’s what else to consider

Supervisory Skills

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What are the most common team problem-solving skills and how can you improve them?

1

2

3

4

5

6

7

1 Define the problem

2 Generate alternatives

3 Evaluate and select

4 Implement and monitor

5 Improve your skills

6 Benefits of problem-solving skills

7 Here’s what else to consider

Supervisory Skills

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