登录查看更多内容

What are the most common quality control issues in healthcare and how can you address them?

由人工智能和领英社区提供技术支持

Quality control (QC) is the process of ensuring that the products or services delivered by an organization meet the standards and expectations of the customers and stakeholders. In healthcare, QC is vital for ensuring patient safety, satisfaction, and outcomes, as well as reducing costs, errors, and risks. However, healthcare is a complex and dynamic industry that faces many challenges and opportunities for improving QC. In this article, we will discuss some of the most common QC issues in healthcare and how you can address them using quality management (QM) methods and tools.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

Uzochukwu Ononuju

CLS at Harvard Children Hospital Boston| Hcpc UK* | QMS | Transfusion Medicine| Research | Biotechnology

1 Medical errors

Medical errors are one of the most serious and prevalent QC issues in healthcare, as they can cause harm, disability, or death to patients, as well as legal, financial, and reputational consequences for the providers. Medical errors can occur at any stage of the care process, from diagnosis to treatment to follow-up, and can involve human, technical, or organizational factors. To prevent and reduce medical errors, you can use QM methods such as root cause analysis (RCA), failure mode and effects analysis (FMEA), and plan-do-check-act (PDCA) cycles, as well as tools such as checklists, protocols, and electronic health records (EHRs).

添加您的观点

Uzochukwu Ononuju

CLS at Harvard Children Hospital Boston| Hcpc UK* | QMS | Transfusion Medicine| Research | Biotechnology
举报内容
As important as having RCA policy, PDCA template etc, it important that every member of the team understands how to apply and use available tools and resources . The organisation must be quality oriented, adopted measurable systems to track key quality indicator and the team must undergo prerequisite training to understand when and how to apply the available tools and resources

已翻译

赞

2 Patient satisfaction

Patient satisfaction is another important QC issue in healthcare, as it reflects the quality of the care experience and the relationship between the patients and the providers. Patient satisfaction can influence patient loyalty, retention, referrals, ratings, and outcomes, as well as provider morale, performance, and revenue. Patient satisfaction can be affected by many factors, such as wait times, communication, empathy, privacy, comfort, and education. To measure and improve patient satisfaction, you can use QM methods such as surveys, feedback, and benchmarking, as well as tools such as patient portals, online reviews, and social media.

添加您的观点

Uzochukwu Ononuju

CLS at Harvard Children Hospital Boston| Hcpc UK* | QMS | Transfusion Medicine| Research | Biotechnology
举报内容
Plainly put patient or customer experience. Understanding what drives patient /customer satisfaction. Adoption technology driven solutions to tracks, monitor and review feedback, customer/patient foot trail, service delivery etc.

已翻译

赞

3 Infection control

Infection control is a critical QC issue in healthcare, especially in the context of the COVID-19 pandemic and the emergence of new variants and resistant strains. Infection control aims to prevent the transmission of infectious diseases among patients, providers, and visitors, as well as to protect the environment and the community. Infection control can be challenging due to the diversity and complexity of the pathogens, the sources, and the modes of transmission, as well as the variability and compliance of the prevention and control measures. To enhance infection control, you can use QM methods such as audits, monitoring, and reporting, as well as tools such as personal protective equipment (PPE), hand hygiene, and disinfection.

添加您的观点

4 Waste reduction

Waste reduction is a key QC issue in healthcare, as it can improve the efficiency, effectiveness, and sustainability of the care delivery and the resource utilization. Waste reduction can also benefit the patients, the providers, and the society, by lowering the costs, increasing the value, and reducing the environmental impact. Waste reduction can be achieved by identifying and eliminating the sources of waste, such as overuse, underuse, misuse, duplication, delay, or error. To facilitate waste reduction, you can use QM methods such as lean, six sigma, and kaizen, as well as tools such as value stream mapping, 5S, and Pareto charts.

添加您的观点

5 Data quality

Data quality is an essential QC issue in healthcare, as it affects the reliability, validity, and usability of the information that supports the decision-making, the performance evaluation, and the improvement of the care processes and outcomes. Data quality can be compromised by many factors, such as incompleteness, inconsistency, inaccuracy, irrelevance, or timeliness. To ensure and improve data quality, you can use QM methods such as data governance, data cleansing, and data quality assessment, as well as tools such as data standards, data dictionaries, and data quality indicators.

添加您的观点

6 Staff engagement

Staff engagement is a vital QC issue in healthcare, as it influences the motivation, commitment, and productivity of the healthcare workers, as well as their satisfaction, retention, and well-being. Staff engagement can also affect the quality of the care delivery and the patient experience, by fostering a culture of teamwork, collaboration, and continuous learning. Staff engagement can be enhanced by creating and maintaining a positive and supportive work environment, by providing recognition, feedback, and incentives, and by involving the staff in the QM initiatives and activities. To promote and measure staff engagement, you can use QM methods such as employee surveys, focus groups, and suggestion schemes, as well as tools such as reward systems, training programs, and quality circles.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Victor Sodeinde, MBA, MPH, CRCS

Public Health Researcher/Consultant at Minnesota Public Health Association (MPHA), MN
举报内容
Victor Sodeinde, MBA., MPH., CRCS. Senior Healthcare Operations Manager, Researcher and authors of several public health issues articles publications. What are the most effective ways to communicate with vaccine hesitant patients? Vaccine hesitancy is the reluctancy to vaccinate despite the availability of vaccines. Patients are hesitant to vaccine because of lack of trust in the effectiveness and safety of vaccines. The most effective ways to communicate with these patients is avoiding judgmental labels over their decisions about vaccines, because they may be afraid of needles. It is also necessary to be transparent with these patients during a discussion on the risk and benefits of vaccination. Explaining the common side effects.

已翻译

赞

Quality Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What are the most common quality control issues in healthcare and how can you address them?

1

2

3

4

5

6

7

1 Medical errors

2 Patient satisfaction

3 Infection control

4 Waste reduction

5 Data quality

6 Staff engagement

7 Here’s what else to consider

Quality Management

给文章评分

感谢您的反馈

更多Quality Management相关文章

更多相关阅读内容

What are the most common quality control issues in healthcare and how can you address them?

1

2

3

4

5

6

7

1 Medical errors

2 Patient satisfaction

3 Infection control

4 Waste reduction

5 Data quality

6 Staff engagement

7 Here’s what else to consider

Quality Management

给文章评分

感谢您的反馈

查看其他技能